Position Title: ERP Analyst II (Supervisor)
Department: Office of Information Technology
In keeping with the President’s commitment to Tuskegee University Becoming "One Tuskegee", the ideal ERP Analyst II (Supervisor) will possess the willingness to use their expertise in transforming Tuskegee into a leading 21st century living and learning environment.
Essential Duties and Job Responsibilities:
Supervise projects/activities of the Enterprise Applications Services team and may perform technical work to support departmental staff and administration with the identification, evaluation, and selection of systems solutions.
Perform analysis of Colleague software updates to inform customers in functional business areas concerning business process modifications
Work with customers to solve problems, provide guidance and enhance their ability to use functional tables in the Colleague UI
Create software implementation test plans and assisting users with the execution of test plans as necessary
Act as a liaison between. internal stakeholders, the TU Information Technology department and Ellucian as it relates to Colleague services
Contribute to the refinement of administrative workflows and processes relating to Colleague
Actively contribute to knowledge transfer via trainings and the Ellucian ODSL knowledge base
May perform additional job duties as assigned
Preferred Knowledge, Skills, Abilities and Worker Characteristics:
Prior experience with Colleague software systems troubleshooting and support
Knowledge of Colleague Studio and reporting tools.
Knowledge and experience with implementing data governance framework
Experience in an academic and/or customer support environment.
Experience collaborating effectively with both technical and non-technical team members
Experience with the Ellucian Colleague technology stack including Colleague Self-Service.
Excellent interpersonal communication skills, attentiveness to detail, patience, diplomacy, customer service and strong analytical abilities.
Ability to work a flexible schedule as needed
Strong analytical and problem-solving skills with the ability to discern the "Big Picture"
Ability to learn and understand complex topics.
Knowledge of Datatel
Ability to prioritize and supervise multiple projects
Knowledge of SQL and P1/SQL
A bachelor’s degree in computer science, computer programming, computer engineering or a related discipline or combined work experience(s), training, and/or certifications equivalent.
Minimum 5-years of experience with Ellucian Colleague Student
Working knowledge of current security best practices and trends
Minimum 5-years of experience with processes in Higher Education setting
Excellent written and oral communication skills
Commensurate with education, training and experience
Additional Position Information
This position may require weekend and after hour work job responsibilities.
**The statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements.
Applications are available at the following link:
Each applicant, including all current/existing employees, must complete and submit a Tuskegee University employment application, resume/CV, a list of (3) to (5) references (with detailed contact information) and copies of unofficial transcripts (official transcript(s) will be required upon hire). Applicants must meet the minimum qualifications and submit a completed application packet in order to be considered for the position. The University reserves the right not to fill the position in the event of budgetary or operational constraints. Application packets with missing information will be considered incomplete and will not be processed.
Human Resources Department
101 Kresge Center
Tuskegee, Alabama 36088
Email Address: firstname.lastname@example.org
Equal Employment Opportunity Employer-Male/Female/Veteran/Disabled
Federal law requires identity and employment eligibility verifications on Form 1-9 within three (3) business days of employment.
Must be able to pass a background check.