The Admissions and Student Services Technology team provides computer systems development and support to the Schools of Arts & Sciences and Engineering in Undergraduate Admissions, Graduate Admissions, ASE Student Services (Registrar, Financial Services, Career Services, Student Affairs, Advising Deans, Student Services Records), and provides admissions technology support to six other schools at Tufts University including Fletcher, Cummings, GSBS, Friedman, Medical (PHPD) and University College. The team supports various systems/processes for the central Bursar team and the central marketing team, and in addition develops and supports multiple data integrations both internal and external to Tufts. The team develops custom web-based systems for enrolled Tufts students, staff, faculty, applicants and their families, prospective students, high school counselors and Tufts alumni. The department provides users with custom systems programming, database management/reporting, hardware and software support, and general systems support.
The Programmer Analyst, as part of this technical team, works with department system users and other IT staff to support and enhance university business applications for Admissions and Student Services. Using standard development tools for custom solutions, as well as 3rd party vendor applications such as Technolutions Slate, this individual participates in the entire application development lifecycle which includes:
Gathering and analyzing business requirements
Updating, developing, implementing and testing application software
Analyzing potential causes of software and service problems and devising testing methodologies for correction and validation
Troubleshooting user issues and documenting solutions
Assisting with the exploration of new technologies and the design of software solutions for the user community
This person operates with the intention of providing outstanding customer support, but also acts in the best long-term interest of the organization.