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Job ID: 147994

Specialist VI, Information Technology (Sr. Applications Support Analyst - CRM Technical Administrator)
Auburn University

Date Posted Oct. 22, 2020
Title Specialist VI, Information Technology (Sr. Applications Support Analyst - CRM Technical Administrator)
University Auburn University
Auburn, AL, United States
Department Provost & VP Academic Affairs
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

Job Summary
Reporting to the Office of the Provost, the IT Specialist serves as the technical administrator and release manager for the central Salesforce leadership team. This individual participates in the design, configuration, enhancement, and maintenance of university CRM applications. This position provides application support and system administration for applications built on Salesforce. This includes resolution of support cases; problem identification and resolution; deployment and change management; testing and validation; and documentation and training. The IT Specialist is also responsible for managing the release of updates, upgrades, or new features to the production environment using packages or source code commit strategies. This role is involved in all projects within their production org as the ‘gatekeeper’ who manages the flow of releases to production and various stages of testing.

Essential Functions
Responsibilities include but are not limited to the following:
1. Assess business requirements and objectives for the assigned project phases and recommend strategies and tactics to achieve the college’s or business unit needs.
2. Lead and participate in the analysis, design, and development of data structures, integration solutions, and related applications to support Salesforce CRM platform.
3. Be able to estimate scope for development efforts.
4. Provide timely status updates to project leadership.
5. Identify and mitigate risks in process and technology.
6. Support architectural and development guidelines and best practices.
7. Determine and publish release windows and release schedule.
8. Manage sandbox updates via release packages or refresh schedules.
9. Install preview releases of managed package and platform updates into required sandboxes.
10. Plan remediation of customizations if a platform release will deprecate or replace a custom component.
11. Coordinate backlog prioritization and manage User Acceptance Testing sign-off processes with the college or business unit.
12. Produce documentation of all customizations and custom components used to ensure ease of re-evaluation of component impacts from major platform releases.

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