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Job ID: 123741

VandalCard Services Supervisor
University of Idaho


Date Posted May 23, 2019
Title VandalCard Services Supervisor
University University of Idaho
Moscow, ID, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Professional Staff
  • Student Services
    Information Technology
 
 


University of Idaho

VandalCard Services Supervisor


Location: Moscow

Division/College: Technology

Employee Category: Classified

Pay Range: $17.95 per hour or higher depending on experience

Full/Part Time: Full Time

Position Summary:

The VandalCard Services Supervisor (VSS) provides customer support to the U of I community by ensuring the effective daily operation of VandalCard services. This position is part of the VandalSphere Support team in the Customer Experience & Engagement (CEE) organization and collaborates with other Information Technology Services' (ITS) teams to provide excellent customer service/support and valued solutions for the university community. The VSS is an experienced support provider and resource for other team members to resolve as many team issues as possible before escalating further. This position will supervise team members on procedures and technical tasks and give assignments to team members as delegated/directed by the VandalSphere Support Manager or acting supervisor. The VSS may be called upon to participate in specialized teams and special projects as needed and assigned.

Minimum Qualifications:

Associate degree and 2+ years of experience in an information technology field OR a combination of relevant education and experience totaling 4+ years.
Knowledge of modern computer technology, including common devices, common software applications, Windows and Macintosh operating systems.

Preferred Qualifications:

Bachelors degree in an information technology field and 3+ years of experience in technology support or 5+ years of experience in complex consulting/problem solving position(s).
Advanced experience in IT/business consulting.
Experience working with a university campus card office.
Excellent written and verbal communication skills; good organizational and documentation skills; excellent troubleshooting and problem-solving skills; comfort and skill with information technology.
Experience in customer service, including skills in listening/reading for understanding, professionalism, collaboration, advocacy, objectivity, diligence, and flexibility.

Physical Requirements & Working Conditions:

Typically works in an office environment.
Occasionally lifts, carries, or otherwise moves IT equipment weighing up to 50 pounds indoors and outdoors.
Ability to traverse between buildings, floors within buildings.

Posting Number: SP002200P

Posting Date: 05/17/2019

Closing Date:

Open Until Filled: Yes

Special Instructions:

Posting open until filled. Initial review will begin on June 14, 2019. Applications received by this date will receive first priority.

We have included a questionnaire in lieu of requesting a letter of qualification. The questionnaire covers the required and preferred qualifications for this position, and you must meet all of the required qualifications to be considered. While applicants may not meet all of the preferred qualifications, answering as many of these questions with as much detail as possible will assist the committee in selecting candidates for interview.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement

University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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