Job Number 2108040
Closing Date: 09/03/2021
Take me to ACC’s online application.
Mondays – Fridays; 8:00am – 5:00pm; Occasional Evenings and Saturdays
Assistant 7/117 ($31,200.00 – $43,577.00)
Criminal Background Check
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.
Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
Reflects the diversity of our community.
Values intellectual curiosity and innovative teaching.
Is attracted by the college mission to promote equitable access to educational opportunities.
Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.
General Statement of Job
To provide assistance in identifying target markets of potential students, recruiting students, building a diverse pipeline of applicants, and tracking progress to enrollment at Austin Community College (ACC).
Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
Assists with making presentations and recruiting visits to provide information to prospective students about Austin Community College (ACC), including areas of study, college life, student support and resources, and career as well as transfer options.
Assists with college fairs, visiting schools and/or community organizations, conducting campus tours, and participating in other special events to recruit prospective students to the college.
Effectively uses listening, interpersonal, and communication skills while multitasking and receiving a high volume of calls, Google Chat messages, and emails.
Provides on-going quality communication, effective customer service, and advising support to prospective students by using consistent, effective outreach and follow-up contacts including in-person activities, phone calls, and digital communication; documents and tracks contact data into computer systems ensuring compliance with any regulatory requirements.
Maintains and updates records and files on recruitment activities along with collected student information using Constituent Relationship Management (CRM) Salesforce, Excel, Word or Google Applications;; creates and submits reports.
May staff specialized centers on ACC Campuses when direct student support is necessary for enrollment campaigns or perform recruitment services duties as necessary
KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Best practices for higher education recruitment and enrollment strategies.
College recruitment, admissions, procedures, programs, and careers.
Public relations and customer services principles.
Student database systems.
Constituent Relationship Management (CRM) Salesforce or other contact management systems.
Multicultural education programs and systems.
SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule, which may include evenings and weekends.
Effectively using interpersonal and communications skills, including the use of tact and diplomacy.
Effectively using organizational and planning skills.
Public speaking skills in preparing and enthusiastically making individual and group presentations.
Interacting with persons of diverse backgrounds.
Maintaining confidentiality of work-related information and materials.
Able to collaborate with others in a team focused environment.
Able to quickly establish rapport and engage prospective students.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use of various Google Suite applications.
Required Work Experience
One year related work experience.
Preferred Work Experience
Experience in college student recruiting or advising.
Experience with Constituent Relationship Management (CRM) Salesforce or similar contact management systems.
Other Preferred Qualifications
Excellent written communication skills including online and social media formats.
Bilingual in English and Spanish.
Knowledge of workforce and adult education programs.
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 20 pounds.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
HR Use Only
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.