Search for University Jobs in Staff & Non-Managerial Professionals

Job ID: 232616

ServiceNow Lead Developer and Supervisor (0653U) Berkeley IT, 65510
University of California, Berkeley

Date Posted Mar. 8, 2024
Title ServiceNow Lead Developer and Supervisor (0653U) Berkeley IT, 65510
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

ServiceNow Lead Developer and Supervisor (0653U) Berkeley IT, 65510

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:

We champion diversity.
We act with integrity.
We deliver.
We innovate.

Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

Team Overview
This position is a part of the ServiceNow Team in the Campus Applications & Data (CAD) unit in Berkeley IT. This position is a key role in the ServiceNow and Service Management Unit in bIT that oversees the operations of software solutions that support mission-critical applications utilized to operate the University. The ServiceNow and Service Management team supports enterprise service management through the administration, implementation and management of ServiceNow. To ensure the success of this mission-critical system, the unit includes a blend of technical and functional experts who will define, test and implement new features, respond to customer issues and campus needs, and keep all systems running optimally.

We are looking for a highly skilled developer with at least 7 years of demonstrated experience administering and developing in a highly complex ServiceNow platform. This position supervises a team of ServiceNow developers, is a member of the service management leadership team, and performs duties as the Lead Developer. This position works with ServiceNow Service Manager, ServiceNow Business System Analysts, and peers to ensure that the configuration of and customizations to the ServiceNow platform adhere to the service designs, goals, and strategy, in addition to the system architecture standards. This position is expected to be highly familiar with standard ServiceNow capabilities and influence the implementation of scalable solutions. This individual is recognized as an organization-wide expert, who has significant impact and influence on organizational policy and program development. This individual regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. This individual directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources.

This position receives assignments in the form of objectives with goals and establishes the process by which to meet goals.

Application Review Date

The First Review Date for this job is: March 24, 2024


Platform Architecture and Technical Management

  • Contributes to project development activities and provides deep technical support for escalations.
  • Performs highly complex and advanced applications programming techniques.
  • Able to code programs of high complexity; derive logical processes on technical platforms; engage in performance/integration testing, business and technical analysis, data analysis; data modeling; and build screens, windows and reports of high complexity.
  • Designs, develops, modifies, and evaluates programs for functional areas that are highly complex and have broad, campus-wide impact.
  • Regularly leads analysis of existing programs or works to formulate logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs. Reviews current status of system applications and prepares recommendations for systems improvements.
  • Develops highly complex conversion and system implementation plans.
  • Directs, analyzes, and prepares recommended changes in development, maintenance and system architecture standards having critical, campus-wide impact.
  • Establishes programming standards and program documentation requirements.
  • Demonstrates extensive subject matter knowledge.
  • Independently determines methods and procedures on new assignments. Has overall responsibility for quality of software or systems and relationships to other software products.
  • identifies risks and responds accordingly.

    Team Management and Leadership (including but not limited to):
  • Supervises staff to ensure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.
  • Oversees ongoing business programming applications activities.
  • Oversees system development cost estimates, budgets, and schedules for the unit.
  • Monitors design processes and prepares reports on systems projects.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Provides direction to employees following established policies and management guidance.
  • Administers policies that directly affect subordinate employees and their assignments.
  • Participates in the development and monitoring of policies and procedures for department or department operations and recommends changes to department policies and practices.
  • Manages and delegates applications programming assignments. Interacts with peer managers and supervisors across the organization.
  • Recommends hiring of new employees, salary actions, terminations, and performance ratings.

    Communication and Leadership
  • Establishes and communicates department priorities to team and stakeholders.
  • Interacts with peer managers across the organization and the campus. Interaction frequently requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects and schedules.
  • Demonstrates values of excellence, innovation and integrity.
  • Strong written communication demonstrated in review of technical specs and technical proposals. Clear verbal communication with the ability to present technical content to both technical and non-technical audiences.
  • Prepares weekly status reports on the progress of the team.
  • Establish and maintain a strong partnership with the ServiceNow vendor to resolve highly complex issues with the application.

    Engages in continuous professional development and training

    Required Qualifications

  • Expert knowledge of application development processes (Agile Scrum, Waterfall)
  • Advanced knowledge of ServiceNow application programming with at least 7 years of ServiceNow programming experience, including JavaScript, HTML, CSS, and object oriented programming concepts.
  • Requires thorough expert knowledge of other areas of IT.
  • Expert knowledge relating to the design and development of diverse and highly complex applications programs.
  • Requires expert skills associated with programming design, modification and implementation.
  • Has skills and experience to recommend changes in development, maintenance and applications program standards.
  • Requires ability to understand business needs and how business systems can support those needs.
  • Exceptional interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
  • Must be able to communicate technical information in a clear and concise manner.
  • Excellent oral and written communication skills.
  • Demonstrates values of excellence, innovation and integrity.
  • Must be self-motivated, work independently and as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills.
  • Demonstrated commitment to the advancement of diversity, equity, inclusion, belonging, justice, and accessibility.
  • Critical thinking, persuasion / negotiation, conflict resolution, mentoring and staff development, leadership / management, problem solving, human resources policies and procedures relating to management responsibilities.

  • Completed ServiceNow Admin and Developer training
  • Completed ITIL or Service Management Training

    Preferred Qualifications

  • Recommended to have knowledge relating to the design and development of diverse and complex applications programs.
  • Familiarity with Service Management practices such as Incident Management, Change management, Problem Management, HR Service Management, Customer Service management, Chargeback Service Management, Service Catalog, Knowledge Management, CDSM, and CMDB.
  • Familiarity with the UC Berkeley ServiceNow team, business practices, and responsibilities.

    Salary & Benefits

    This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits.

    For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

    Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

    The annual salary that the University reasonably expects to pay for this position is $117,000-$154,000.

    How to Apply

    To apply, please submit your resume and cover letter.

    Other Information

    This position is eligible for flexible, hybrid or fully-remote work (telecommuting) based on candidate availability and business needs and within the UC Berkeley remote work policies.

    Conviction History Background

    This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

    Equal Employment Opportunity

    The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

    For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.

    Referral Source info

    This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

    To apply, visit

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

Please see the job description for contact details
pertaining to this university job announcement.


Refer this job to a friend or colleague!

New Search | Previous

RSS for the latest higher education jobs
Atom for the latest higher education jobs
Need a Sabbatical Home Near Berkeley?