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Job ID: 123529

Instructional Computing Assistant
Coast Community College District

Date Posted May 17, 2019
Title Instructional Computing Assistant
University Coast Community College District
Costa Mesa, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Coordinator
  • Information Technology
About Orange Coast College (OCC)
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges, enrolling more than 25,000 students each semester. OCC's has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 21,498 students, the majority of whom are from racially minoritized populations: 35% of OCC's students are Latinx, 2% are African- American, 23% are Asian, less than 1% Native American, 31% are White, and 6% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).

Provides support to instructional computing in a walk-in laboratory environment including common hardware, operating system, network, and application software troubleshooting and support.  Assists students in the proper use of computing facilities. 
Distinguishing Career Features
The Instructional Computing Assistant represents the first-level in a career path for technical and instruction support.  The Instructional Computing Assistant provides support to common computer applications, workstations, and dedicated network operations used in higher education, and to record student clock time.  Advancement along this career path is possible to Instructional Associate and Instructional Lab Coordinator based on qualifications and the ability to taken partial leadership and/or subject matter depth.  Advancement potential may also exist to other Information Technology positions such as in User Support at the College or District level, again, based on need.  These positions would support networked and standalone workstations and a full range of desktop productivity and instructional software and require expanded capability in basic network operations, account setup, applying existing computer security and access rules, and conducting training.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs.  Incumbents typically perform a substantial portion or all of the following kinds of duties:
* Provides assistance to students and other users in one-on-one and small group environments. Assists with setup and use of microcomputers by students with various physical and learning disabilities.  Interprets software and hardware documentation.      
* Answers student questions regarding individual lessons and class assignments.    Monitors acceptable student behavior in the laboratory.      
* Installs, configures, and troubleshoots microcomputer workstations, and peripheral equipment, integrating into existing network environments and ensuring continuous operation of equipment, and software.      
* Inspects laboratory computers for necessary repairs and maintenance, making repairs or arrangements for servicing on warranty and more complex issues.      
* Monitors one or more local-area networks for dedicated groups (e.g., a student lab), adding workstations as necessary to meet computer laboratory needs.      
* Prepares and explains handouts and materials for procedures, policies, and schedules in the lab including those for internet usage.      
* Establishes and maintains student user accounts and profiles based on established user account policies.  Facilitates access controls to systems, files, and folders by implementing privileges and permissions according to District standards.      
* Participates with installation and maintenance of various applications software.  May maintain and update software licenses.      
* Analyzes network problems and makes corrective measures, referring complex occurrences to higher level technical support. Corrects connectivity failures.      
* Installs and configures workstations to laboratory networks. Connects laboratory workstations to servers and assists others to connect with campus-wide networks.      
* Configures software to communicate with peripherals such as printers, modems, scanners, and screens.      
* Maintains records of student attendance in labs.  Initiates order requests for computer and instructional supplies as authorized.      
* Performs other duties as assigned that support the overall objective of the position.

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