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International Program Specialist (4168U), UC Berkeley Extension, Global Access - 35692
University of California, Berkeley
International Program Specialist (4168U), UC Berkeley Extension, Global Access - 35692
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension's administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, financial services, and the cashier's office. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street), and Belmont and other leased facilities in the San Francisco Bay Area.
Application Review Date
The First Review Date for this job is: May 31, 2022.
Program Operations Support
- Under general supervision of a director/manager, organizes and supports existing international program.
- Works directly with instructors or liaison campus department to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), assisting them in finalizing course syllabi for the Course and Instructor Approval (CIA) Process.
- Tracks progress of CIA process and alerts program director of any potential issues.
- Assists in the recruitment of new instructors and solicits course proposals.
- Works with program director to identify potential instructors; coordinates instructor interviews, and is involved in assessing instructor candidates.
- Assists in planning and scheduling course offerings and course topics.
- Schedule courses and arrange for classroom space for a portfolio of classes.
- Provide administrative and logistical support to the department's most complex programs, including monitoring and updating online groups and programs.
- Establish and maintain files for students, courses, and instructors on all applicable systems.
- Arrange for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials.
- Tracks budget for program(s) and reports any discrepancies to program director.
Enrollment / Student / Instructor Support
- Provides support for students and instructors in collaboration with lead student advisor.
- Advises prospective student applicants on program options and assesses admission eligibility.
- Assists students in determining proper courses to complete program requirements.
- Provides extra assistance to international students who have a wide variety of questions about programs, life in Berkeley, and activities on campus.
- Support the admissions review process by verifying application materials.
- Puts together data analysis summaries/metrics on recruitment #s and enrollment #s.
- Researches and resolves enrollment issues.
- Resolves student/instructor disputes, when appropriate refers issues to the Program Director.
- Orients new instructors/GSI/independent contractors to Extension international policy and procedures.
- Responds and resolves urgent situations such as last-minute course schedule or location changes, informing students and instructors of changes.
- May create and present training materials for instructors or students pertaining to navigating LMS and/or Extension procedures.
- Organizes and coordinates student/instructor orientations, information sessions, departmental program extracurricular activities, closing ceremonies and special events for agents and international partners.
- Serves as the lead in coordinating site visits at various Bay Area entities (e.g. companies, start ups, nonprofits, courts).
- Collaborates with student advisor and other team staff to put together presentations and event handouts; verifies presentation and handout information for accuracy.
- Conducts presentations, facilitate workshops and information sessions at orientation events; presents program information to incoming students.
- Supports the organization of student focus group sessions in collaboration with the director of recruitment.
Specialized tasks eg. Internship program coordination, credentialing analysis, management of library
- May conduct research on various international programs, compiling information to support a program director's decision to create a new course or program.
- Actively supports long-range strategic planning for existing and new international programs in collaboration with core team.
- Other assigned duties per program director/manager.
- Thorough knowledge of functional area and understanding of how work may impact other areas.
- Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
- Thorough and effective verbal, written and interpersonal communication skills and presentation skills.
- Thorough knowledge of and/or ability to learn campus policies and procedures.
- Thorough knowledge of and skill in delivering programs.
- Thorough knowledge of current public educational programs and trends.
- Thorough skills to conduct needs assessment and development of new presentations/courses to meet organizational needs.
- Knowledge of managing a portfolio of business and management courses at the university or corporate level.
- Skill in using business software systems in the completion of work assignments; i.e. Word, Excel, Access, PowerPoint.
- Thorough knowledge of work environments in international higher education institutions, their organizational structure, and processes.
- Thorough knowledge of international higher education systems and their issues of concern with respect to developments in global economics and geopolitics.
- Thorough written, verbal and interpersonal communications, tact and political acumen to effectively represent the campus and interact with representatives and leaders of higher education institutions and corporations.
- Advanced written, verbal, and interpersonal communication skills, including skill to produce information that is appropriately presented and effectively received by target constituencies.
- Advanced intercultural communication skills to effectively manage intercultural teams as well as the relations with international students and life-long learners, parents, agents and representatives of institutional or corporate partners.
- Active listening skills, including advanced critical thinking and analytical skills.
- Skill to recognize potential areas of constituency concern and address, resolve and/or mitigate problems or issues.
- Ideal candidate will be a self-starter, with a strong entrepreneurial spirit.
- Thorough research, analytical and critical thinking skills, including sound judgment and decision-making skills and skill to correctly identifying real and potential problems, advising directors as required, and proposing effective strategic resolutions.
- Bachelors degree in Business Administration, Education, International Relations, and/or related area and/or equivalent experience/training.
- Continuing education in related field required.
- 1-3 years of international work experience.
- 3-5 years of progressive experience in international higher education administration is highly preferred.
Salary & Benefits
- This is a full-time (40 hours/week), career position, eligible for full UC benefits.
- This is an exempt, monthly paid position. The annual salary is commensurate with experience within the range of $60,000.00 - $65,000.00.
- For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.
Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee" and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=35692&PostingSeq=1
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