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Job ID: 167330

Specialist, International Student Affairs & DSO
Austin Community College District

Date Posted Sep. 16, 2021
Title Specialist, International Student Affairs & DSO
University Austin Community College District
Austin, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Student Services

Job Number 2109031

Specialist, International Student Affairs & DSO

Closing Date: 09/30/2021

Take me to ACC’s online application.

Position Information




M-F 8:00am-5:00pm Some evenings required.


Specialist 6/118 ($33,982.00 – $48,545.00)

FLSA Status


Reports To

Supervisor, International Student Admissions

Criminal Background Check

Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.

General Statement of Job

To provide support services to prospective students though the international student website; assists students in person and by telephone regarding immigration and admission requirements. To process all international student applications with in-depth knowledge of the structure of the U.S. educational system.

Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

Interprets and implements complex immigration laws, rules, and regulations, with regard to international students.

Processes change of immigration status applications, tuition bill waivers, and proof of enrollments for F1V1. Maintains and updates student records and files.

Provides support to new international students with uploading and submitting all supplemental application documents. Reviews applications to determine international student status, and refers domestic student applications to appropriate enrollment advisors.

Advises and assists currently enrolled and prospective international students in person, by phone, and via email regarding inquiries including, yet not limited to: admission requirements; pre-arrival immigration related issues; school transfers; processes updates on records; issues enrollment letters for various government agencies; and DPS, SSA, and ITIN applications. Documents and tracks contact data into computer systems.

Processes prospective international student Intensive English Program (IEP) applications, and provides case management for these students including auditing, document management, orientations, and immigration regulation requirements.

Creates and compiles data for reports as necessary for maintaining up-to-date student records, Institute of International Education (IIE) Open Doors reports, and other statistical reports for accuracy.

Maintains up-to-date knowledge of applicable regulations and policies by tracking and researching updates in laws, regulations, travel documents, state department alerts, and by participating in professional development activities. Develops and implements policies and procedures at the college when required.

Provides general advice on subjects including, yet not limited to: banking, housing, and US classroom culture. Maintains awareness and knowledge of how culture and language influence learning styles, adjustment to the U.S., differences, and impact on attitudes and behavior. Handles sensitive cases and problems in an appropriate and confidential manner, and refers international students with personal issues to counselors.

Serves, advises, and works effectively as a liaison to students, faculty, staff, administrators, outside organizations that sponsor students, Immigration and Customs Enforcement (ICE), and the community in interpreting and implementing international student immigration rules, regulations, and admissions procedures.

Maintains office website, publication materials, handouts, and forms. Develops informational materials regarding international student admissions.

Maintains the Student and Exchange Visitor Information System (SEVIS) for the entire college (12 campuses), which ensures federal compliance with Department of Homeland Security and Department of State requirements. Completes an audit each semester to register each enrolled student in the SEVIS system, report drops below full time enrollment, update personal and program information, and terminate records for students who violate status.

Creates, coordinates, plans, and implements international student orientations. Advise initial F-1 international students on matters related to college life, U.S. study experience, safety, transportation, employment, health insurance, adjustment to campus, and maintenance of student status.

Designs, organizes, and implements workshops addressing international student related issues: presentations on employment as an F-1 student, transfer procedures, immigration lawyer presentations, and presentations to the faculty, staff and administrators.

Participates in recruitment activities in the U.S. and abroad as required. Conducts communication campaigns targeting prospective students.

KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Customer service principles and practices.

F-1 student visa rules, regulations, policies, and procedures.

Principles and practices of international admission procedures.

SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Maintaining an established work schedule.

Assessing and prioritizing multiple tasks, projects, and demands.

Interpreting and applying complex rules, regulations, policies, and procedures, and making effective decisions.

Process and interpret data acquired from various queries that are tailored to contain international student information.

Effectively using interpersonal and communications skills including tact, discretion and diplomacy.

Effectively using organizational and planning skills with attention to detail and follow-through.

Applying international student policies and procedures.

Applying academic record policy and procedures.

Maintaining confidentiality of work-related information and materials.

Establishing and maintaining effective working relationships.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.

Use student information database systems.

Required Work Experience

Two years related work experience.

Required Education

Associate degree.
Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.

Preferred Education

Bachelor Degree

Other Preferred Qualifications

Proficiency in a language in addition to English preferred.

Physical Requirements

Work is performed in a standard office or similar environment.

Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

Occasional lifting of objects up to 10 pounds.


Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

HR Use Only

Updated 04-08-2020

ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

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Contact Information

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