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Job ID: 205771

AV/User Support Technician, Office of Medical Computing
University at Buffalo, The State University of New York

Date Posted Feb. 16, 2023
Title AV/User Support Technician, Office of Medical Computing
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department Jacobs School of Medicine and Biomedical Sciences
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Research/Technical/Laboratory

Position Summary

The AV/User Support Technician is the primary contact for issue resolution related to AV rooms in the Jacobs School of Medicine and Biomedical Sciences and serves as a backup to the Desktop Support/User Support Technician in the Office of Medical Computing. In this position, you will be responsible for issue determination, problem/incident and resolution ticket recording, problem escalation as needed, and provides direct operational services and assistance to all user departments.

In this position you will:

    • provide primary support for end users during events in classrooms, lecture halls, and event spaces to assure smooth AV operations;
    • provide AV equipment support with training provided by the central ITCS AV group and maintaining ITCS standards where applicable;
    • diagnose problems and perform simple maintenance on pc/mac, notebook computers, wireless devices, smartboards, application software, and operating systems.


The technician responds directly to user support requests by phone, email, ticket system, or in person to effect problem resolution. The technician provides users with linkage to centrally supported AV and IT services as needed. Coverage will include the Jacobs School of Medicine and Biomedical Sciences sites as well as the UBMD Practice Plans remote sites. Work may include weekends and out of hours events in order to provide support for events.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

As an Equal Opportunity / Affirmative Action employer, the University at Buffalo will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.

Minimum Qualifications

  • Bachelor’s degree with 2 or more years experience or professional certification in related field.
  • Requires local travel.
  • Appointees will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate their capacity to meet the transportation needs of the job.

Preferred Qualifications

  • Specific AV technology and MAC\PC trouble shooting experience.
  • Effectiveness in working with diverse people having a broad range of skill levels and disciplinary backgrounds.
  • Experience working in a higher education environment.

Physical Demands

  • Candidate must be able to differentiate colors used for standard wire coding, and use standard AV and telecommunications tools and equipment.
  • Work may require moderate physical exertion including moving hardware over 50 pounds.

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