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Job ID: 188149

AE Enrollment I (Hourly)
Austin Community College District

Date Posted Jun. 27, 2022
Title AE Enrollment I (Hourly)
University Austin Community College District
Austin, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Administrative Support/Services

If you are a current Austin Community College employee, please click this link to apply through your Workday account.


Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC


Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.


Job Posting Title:

AE Enrollment I (Hourly)


Job Description Summary:

With little or no direct supervision, provides very complex specialized services and support to department, office, or program.


Job Description:

Description of Duties and Tasks


  •  Assists with the organization, preparation, and implementation of registration events, both in- person and remote.

  •  Assists with training of AE Staff and Faculty on application and registration tools, software and departmental procedures.

  •  Assists with the registration and advising of students into adult education courses.

  • Assists enrollment and front desk staff as needed.

  •  Has sufficient skills and manages updates on virtual platforms used for enrollment, including Blackboard Collaborate and Zoom.

  •  Exhibits efficiency in troubleshooting issues in computer-based assessments and the software and hardware required for the assessments used.

  •  Assists students with the AE student enrollment application process.

  •  Responds to the needs and inquiries of users related to IT issues around assessment and the enrollment application, deploys solutions, and follows up with users.

  • Provides student support via phone, email, livechat, and virtual and in-person meetings

  • Maintains departmental social media accounts and organizes social media campaigns for audience engagement

  • Assists with special projects.


  •  Student enrollment and registration techniques and practices.

  •  Salesforce, learning management systems, Google Suite, spreadsheets

  • Adult Education Class offerings including ESL, HSE, Career Pathways, and College Prep



  •  Maintaining an established work schedule.

  •  Effectively using interpersonal and communications skills including tact and diplomacy.

  •  Effectively using organizational and planning skills with attention to detail and follow-through.

  •  Maintaining confidentiality of work-related information and materials.

  •  Establishing and maintaining effective working relationships.

  • Hardware, software, and peripheral equipment troubleshooting techniques.

  • Providing excellent customer service with a student-centered attitude

Technology Skills

  •  Demonstrated proficiency using standard office software applications and student information and  database systems.

  • Google Suite and spreadsheets

  •  Salesforce

  •  Virtual Conferencing Tools such as Blackboard Collaborate, Google Meet, and Zoom


Required Work Experience

  • As required.


Preferred Work Experience

  •  Student advising and/or registration


Required Education

  • Bachelor’s Degree 


Physical Requirements

  •  Work is performed in a standard office environment.

  •  Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

  •  Occasional lifting of objects up to 30 pounds.



  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate



Number of Openings:



Job Posting Close Date:

June 30, 2022


ACC Benefits Overview

Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.


EEO Statement

The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories.


Clery Act

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.



The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

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