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Job ID: 122413

Academic & Research IT Support Engineer Sr.
Georgia Institute of Technology

Date Posted Apr. 22, 2019
Title Academic & Research IT Support Engineer Sr.
University Georgia Institute of Technology
Atlanta, GA, United States
Department Aerospace Engineering
Application Deadline Open until filled
Position Start Date Available Immediately
  • Professional Staff
  • Information Technology

Job Purpose: Provide advanced unit level research IT design, integration, implementation, modification, and support services, typically in an academic or research unit. Hold the role of a senior level subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high- value consultative services to faculty and their research groups.

Major Responsibilities:
Consult with academic and research faculty and administrative leadership; analyze complex needs and requirements for large research groups or instructional labs.
Design, develop, test, implement and evaluate functional and technical IT system requirements and specifications; provide expert technical advice to research groups.
Advanced system administration of systems for multiple research groups, including monitoring and ensuring performance and reliability objectives.
Responsible for the data management and security operation for multiple research groups. Formulate and implement recovery plans including backup; communicates security and data management practices to end users.
Responsible for the operational support of a large and diverse set of set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, and other computational and data resources).
Perform updates to server and desktop software/applications; recommend and implement replacement, consolidation and/or upgrade of computational and data resources.
Develop complex scripts or programs to automate monitoring and deployment activities; review source code when appropriate.
Recommend hardware and software procurements; manage assets for a School or a large number of research groups.
Develop and recommend standard operating procedures.
Perform other related duties as assigned.

Basic Qualifications:

Education: Bachelor’s degree or equivalent combination of education and experience
Work Experience: Four to six years job related experience
Certifications: N/A
Skills: This job requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; a full understanding of industry practices and campus policies and procedures; advanced skills in problem solving, decision making, customer service, system documentation and communications; familiarity with enterprise systems, networking, security and overall IT architecture including systems management; strong understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues.

Preferred Qualifications:
Preferred Education: Bachelor’s degree in computer or engineering related field or equivalent experience.
Preferred Work Experience: 4 years of system administration maintenance and support experience with at least two of those years in large environments (100+ servers/workstations environments). Linux experience​ is preferred, as well as working in Active Directory environments with Windows and macOS.
Preferred Certifications: Red Hat certifications or equivalent related to management of Linux systems are a plus. Microsoft certifications such as MCP are also a plus
Preferred Skills:
This job requires advanced knowledge in the development, installation, maintenance of Linux servers and workstations (RHEL and Ubuntu), and services provided on those, such as, but not limited to: storage, web services, virtualization infrastructure, etc. The positions also requires the integration of Windows and macOS in this environment. Experience using automated provisioning and configuration management tools to manage large server and workstation environments such as Saltstack, Cfengine, Puppet, Chef, or equivalent is preferred, as well as Windows related automation technologies such as SCCM, Powershell, etc. The ideal candidate will have good experience of Active directory environments and the integration of Linux, Windows and macOS systems in it. Excellent communication skills and ability to work individually and in groups.

Additional Information:
Impact & Influence: This position will interact on a consistent basis with: Faculty, staff, students, postdocs, and unit management This position typically will advise and counsel: Faculty, staff, Postdocs, and unit management This position will supervise: Students or lower level IT personnel

  • The Georgia Institute of Technology is an equal opportunity/affirmative action employer. The selection process will require passing a background check.

Please reference in your cover letter when
applying for or inquiring about this job announcement.

Contact Information

  • Tamecia K. Wright
    Aerospace Engineering
    Georgia Institute of Technology
    270 Ferst Drive
    Atlanta, GA 30332
  • 404-385-4940


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