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Job ID: 128912

HR Service Center Associate
Georgia Southern University


Date Posted Sep. 11, 2019
Title HR Service Center Associate
University Georgia Southern University
Statesboro, GA, United States
Department Human Resources
Application Deadline 9/20/2019
Position Start Date Available immediately
 
 
  • Classified Staff
  • Human Resources
 
 


HR Service Center Associate


Requisition Number
STA002508

Classification Title HR Service Center Associate

Location Statesboro Campus

Department 3900350101-Human Resources, Office Of

Position Status Full-Time

Position Summary

Office of Human Resources. The HR Service Center Associate delivers customer service support to the University on various HR subject matters fielding incoming calls/emails/chats/requests from employees to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems. Engage with all stakeholders with a superior service orientation, quality focus, accuracy and efficiency.

Essential Functions

  • Responds to inbound phone calls, employee self-service tickets, Google Chat and emails providing accurate, consistent and timely responses to HR process, system and policy requests.
  • De-escalates situations through use of effective communication techniques and involves supervisor as necessary.
  • Applies knowledge base, documented procedures, policies, and practices to accurately research and respond to calls/cases received.
  • Makes escalated judgment decisions and provides resolution or distributes action items to appropriate HR team member.
  • Tracks all customer inquiries, issues and transactions and requests and communicates resolutions and updates using ticket management tools and other tracking tools.
  • Meets key performance measures such as first call resolution, average answer speed, and call quality and other service center metrics.
  • Maintains a high standard of privacy and confidentiality.


Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required

High School Diploma or equivalent

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education? No

Minimum Experience Required

Three or more years of related work experience

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience? No

Knowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Salary Range $30,900

Job Open Date 09/09/2019

Job Closing Date 09/20/2019

Quicklink for Posting

http://employment.georgiasouthern.edu/postings/62112


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