Performs a variety of general office and clerical duties for Public Safety such as, but not limited to, entering and accessing data to secure law enforcement databases, reviewing paperwork for uniformed personnel and the public, operating the radio to dispatch officers to calls for service, entering information for evidence and lost/found property onto interagency databases, and assisting with incident reporting.
Distinguishing Career Features
The Public Safety Technician is a clerical position with specialized training in law enforcement data systems. The Public Safety Technician requires certification for access to law enforcement/public safety databases within a reasonable time.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
* Reads, interprets, classifies, codes reports based on established interagency standards. Codes information contained in reports. Enters, modifies, and cancels data from reports into special databases.
* Retrieves, interprets, and disseminates information from law enforcement computer systems, databases, and other sources. Distributes and receives reports of investigative details to/from other law enforcement entities.
* Establishes, updates, and maintains computer-aided records for victims, arrested persons, case files, and property. Organizes files by name, case, and address.
* Processes a variety of miscellaneous documents according to established campus and District procedures, laws and mandates, and some within court mandated time frames.
* Duplicates and distributes copies of reports to officers, investigators, outside agencies, and other interested parties, applying public records and privacy laws and District policies in the release of information and documents.
* Receives walk-in guests and telephone inquiries from a variety of individuals. Initiates and receives telephone calls, provides information and resolves matters, or routes calls.
* Receives requests for information, and fees for services and charges such as those for impounded vehicles. Works with angry or hostile persons such as those who are victims of crimes, have had a vehicle towed, or who have been arrested.
* Interacts with police officers by telephone, radio and in person to obtain or provide information. Responds to special requests by officers attempting to obtain information by accessing law enforcement databases and manual files to locate information.
* Dispatches officers to routine calls for service, requests for assistance and emergency calls.
* Assists officers conducting computer-aided database searches.
* Receives and sends urgent messages from and to various agencies. Takes appropriate action or notifies appropriate person based on message received.
* Performs computer data entry and search of lost, stolen, pawned or recovered items, and missing/runaway/endangered persons into state and national systems.
* Performs other duties as assigned that support the overall objective of the position.