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Job ID: 135730

Public Safety Dispatcher II, Medford
Tufts University

Date Posted Jan. 2, 2020
Title Public Safety Dispatcher II, Medford
University Tufts University
Medford\/Somerville, MA, United States
Department Department of Public & Environmental Safety
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Public Safety
    Information Technology

The Department of Public & Environmental Safety exists to support the goals of the university-teaching, research and patient care-by fostering a safe and secure environment in which members of the Tufts community can learn, work and live. Whereas safety and security is a responsibility shared by the entire community, the mission is achieved by applying leadership and our unique expertise to partnerships designed to prevent loss, reduce harm, and solve problems.

More than just a Public Safety Answering Point (PSAP), Public Safety Communications synthesizes all manner of real-time communications, intelligence, and information to assist the department in meeting its mission. Emergency and non-emergency telephone calls are received, and first responders are dispatched by radio or by referral to outside response agencies. The Communication Center is the nerve center of the department, linking responders to department specialists, commanders, and management, and outside resources when needed. The dispatchers of Public Safety Communications command a state-of-the-art digital radio system linking four campuses over a wide-area radio network with connectivity to state and regional radio systems, a computer aided dispatch and records management system, and access to state and federal criminal justice computer networks. In addition to customary PSAP roles, Public Safety Communications also monitors an extensive network of building fire and security alarms, access control systems, critical building systems alarms, and an expanding network of video security. Dispatchers are expected to complete and maintain regional industry-leading training and certifications, providing high quality service to Tufts community members.

Job Summary:

Operates the Public Safety Communications Center on the Medford campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management, providing in-person customer service and providing necessary clerical support for the department. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome. Must be able to work rotating shifts on nights, weekends and holidays. May be required to report for duty at any time, including during states of emergency and university closings.


Basic Requirements:

Years of related experience required: 2 or more years (preferably in the Dispatcher I position)

Required education: High School Diploma/GED

Special licenses required: Valid US Motor Vehicle Operator’s License with no major infractions.

Current CPR certification.

Current CJIS Operator certification.

Current APCO Basic Telecommunicator certification.

Current APCO Communications Training Officer (CTO) certification.

Current IAED Emergency Medical Dispatch certification.

Completed FEMA Emergency Management Institute ICS 100 & 200

Completed FEMA Emergency Management Institute NIMS 700 & 800

Training received/completed on Manitou, IMC, Metasys, VPI, DSX, and Motorola Dispatch Console.

Must pass a professionally administered psychological exam, background investigation of personal character and criminal records check including fingerprint supported checks of state and FBI registries.

Demonstrated computer proficiency and strong working knowledge of Microsoft Word, Excel and PowerPoint.

Must be extremely familiar with Tufts Communication Center’s technology platforms utilized to conduct daily operations.

Knowledge of campus street systems (on all four campuses).

Other important qualities include: a service mentality; excellent written and oral English communication skills; good interpersonal skills; including the ability to communicate and work effectively with police personnel, students, staff and faculty, parents of students, non-affiliates; as well as the ability to deal professionally with confrontational situations or people who are under stress.

Able to operate the Computer Aided Dispatch system while simultaneously speaking on the telephone, radio or both.

Demonstrated leadership traits characterized by initiative, integrity, clarity of communication and a consistent focus on the mission while fostering a positive work environment.

Prior experience in any public safety field, including police, fire, EMS, or industrial security is required.

Preferred Qualifications:

Ability to provide training and mentoring to staff.

Bachelor’s degree in criminal justice, Public Safety or Information Technology.

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