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Job ID: 165306

Instructional Support Specialist
University at Buffalo, The State University of New York

Date Posted Aug. 16, 2021
Title Instructional Support Specialist
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department CAS Administrative Operations
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Educational Services

Position Summary
The College of Arts and Sciences at the University at Buffalo is seeking an Instructional Support Specialist. The Instructional Support Specialist provides technical support for the College of Arts and Sciences using computing and information technology to fulfill the University’s research, instruction and public service missions.

You would work as a member of a team in Windows, MacOS, and Linux environments providing technical support for client workstations and related instructional technology devices.
You would perform a variety of computer-related support tasks and respond to College of Arts and Sciences Educational Technology (CASet) work orders for support of MS-Windows and MacOS computer systems.
You will provide support for the college-wide desktop refresh and department equipment purchases by imaging, deploying, personalizing, and maintaining MS-Windows and MacOS computers.
You will contribute to or direct Windows and MacOS project work.
You will provide end-user assistance involving analysis, identification of problem or need, implementing solutions and required system adaptations.
You will perform other duties relevant to the area of technical and software support within CASet (e.g., track the resolution of technical issues, author documentation, identify processes for continued service improvement, etc.).

The nature of the position requires analytical thinking skills, the ability to draw analogies to troubleshoot and resolve problems, and the talent to anticipate customer needs. Effective time management and the ability to prioritize are essential as multiple technical issues may arise with little or no warning and the nature or extent of the problem.

The Instructional Support Specialist must continually remain proficient with state-of-the-art-technology for relevant computing platforms, operating systems, applications, procedures and techniques.

Strong analytical, self-management, and interpersonal skills are required. System analysis, design and programming/scripting experience with client-server technologies are required. Strong organizational skills, attention to detail, and the ability to work on a team and independently are critical.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About UB
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowledge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action-equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
Bachelor’s degree in Computer Science, Information Systems, or Education Technology is required.
Required experience includes at least three years of direct technical support experience in the computer field in a large TCP/IP, Active Directory, higher education setting.
Practical knowledge of MS-Active Directory, Azure Active Directory, SCCM, and Powershell.
Windows and MacOS workstations and imaging support.
Demonstrated proficiency to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software, operating systems and related instructional devices.
Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions) as defined by the University and CASet.
Familiarity with DNS, TCP/IP, and Network Services; proficiency with Adobe Acrobat Professional, MS Office 2019, MS Office 365 productivity tools, and asset management tools.
Familiarity with teleconferencing and communication applications such as MS Teams, WebEx, Zoom, etc.

The individual must work with relative independence and have the communication and listening skills to deal effectively and tactfully with the campus population and CASet team. Possess and demonstrate strong analytical skills, organizational skills, the ability to multi-task, proven problem-solving skills, and be able to prioritize the work assigned to them.

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