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Job ID: 202735

Patient Services Coordinator - Counseling Center
Tufts University

Date Posted Jan. 4, 2023
Title Patient Services Coordinator - Counseling Center
University Tufts University
Medford, MA, United States
Department Department of Health & Wellness
Application Deadline Open until filled
Position Start Date Available immediately
  • Coordinator
  • Health Services
    Counseling Services


The Department of Health & Wellness is made up of Counseling and Mental Health, Health Services, and Health Promotion, as well as sexual assault prevention. The department contributes to the educational mission of the university through a variety of activities devoted to prevention, intervention, and consultation. Serving a diverse student body of 8,000+ undergraduate and graduate students, H&W is committed to providing excellent care and prevention efforts in a safe and welcoming environment which is inclusive and culturally informed. We bring energy, expertise and a collaborative approach to the provision of health care and brief counseling and psychiatric services. In addition, we are active on campus doing training, outreach and liaison work on a number of key health and mental health issues important to a college population.

What You'll Do

Under general supervision, The Patient Services Coordinator provides administrative support to CMHS staff in the ambulatory setting, both in-person and remotely. 

  • As a primary interface between students and providers, the Coordinator must provide accurate information, compassionate listening, and excellent customer service to all callers.
  • The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information and schedule patient appointments.
  • Serves as an overall resource person for staff. 
  • Center is open from 9am-5pm most days, and 9-7 on Tuesdays, and may require some shift flexibility. 

What We're Looking For

Basic Requirements:

  • Knowledge and skills as typically acquired by a High School diploma/GED and a minimum of 3 years’ administrative experience in a fast-paced medical or healthcare related setting.
  • Experience with electronic medical record (EMR) modules and scheduling software required.
  • Critical thinking and a demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.
  • Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies.
  • Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attention to details.
  • Ability to work independently or within a team environment.
  • Excellent and effective interpersonal and communication skills.
  • Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.
  • Demonstrated understanding of Disaster protocols to include: fire, safety, and code calls, per mandatory training.

Preferred Qualifications:

  • Associates degree is desirable.
  • Bachelor’s degree is preferred.


This is a hybrid position and is expected to be in person half the work week.

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Contact Information

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