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Position Summary

• Provide fundamental systems support to local and remote users.
• Support faculty, staff, and classroom Windows systems and services.
• Carry out responsibilities for the entire desktop lifecycle – deploy, inventory, deliver, install, maintain/support, equipment decommission and disposal.
• Acquire and respond to user service requests; track problem solution from initial receipt through completion.
• Troubleshoot and resolve computer-related technical issues.
• Ensure system security and compliance with University standards and regulations.
• Write, revise, and edit user and technical reference documentation.
• Collaborate closely with other team members: Take shared responsibility for daily and project level team duties, obligations, and procedures to achieve excellent outcomes.

Minimum Qualifications

• A minimum of an associates degree with 4 years of experience, a combination of degree, certification and experience will be considered in lieu of the experience requirements.
• Must have basic knowledge of TCP/IP, Active Directory, and computer imaging tools.
• Strong analytical, time-management skills, and the ability to work on a team and independently are required.

Preferred Qualifications

• Support in a higher education setting is preferred

Physical Demands

• Frequently moves computer equipment weighing up to 50 pounds, across campuses, with the assistance of a dolly or cart.
• A valid driver’s license to operate a motor vehicle is required or candidate must otherwise demonstrate his/her capacity to meet the transportation requirements of the position.