Campus Technical Support Specialist
WORK LOCATION: Department of Information Technology, LSU AgCenter, Baton Rouge, La.
RESPONSIBILITIES: General responsibilities include installing, setting up, maintaining, and repairing computers and related equipment in a Windows environment; configuring and supporting packaged software such as Microsoft Office and Windows operating systems; installation and setup of Windows based software; and Active Directory management. The person filling this position will be expected to diagnose problems successfully by telephone, remote access tools, as well as onsite visits; research computing equipment and software to guide purchasing decisions; and work with others in IT to provide technical training to users and peers. The primary area of support responsibilities will be for the faculty and staff of the College of Agriculture and LSU AgCenter through the IT Service Desk. Overnight travel will occasionally be required. This person reports to the IT Manager for IT Support in LSU AgCenter Information Technology.
QUALIFICATION REQUIREMENTS: A four-year bachelor’s degree from an accredited university is required (preferably in computer information systems, computer science, or computer engineering). Applicants must have two or more years of experience with the Microsoft desktop Windows 7/10 operating system and the Microsoft Office 2016/365 suite of applications or newer. Strong analytical and technical communication skills are required. Candidates must be self-starters who also work well with a broad spectrum of personality types and have the ability to learn and adapt quickly. Candidates must be able to climb, balance, stoop, kneel, crouch, and or crawl as well as lift and handle 50 lbs. Applicants must have a cellphone with voice and data services and have or be able to obtain a valid Louisiana driver’s license.
SALARY AND BENEFITS: Salary will be commensurate with education and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Current benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment.
APPLICATION DEADLINE: April 29, 2019 or until a suitable applicant is located.
APPLICATION PROCEDURE: Apply online at https://lsu.wd1.myworkdayjobs.com/LSU (or through Workday for internal applicants) by attaching cover letter along with current resume, transcripts, and contact information for three references. Paper, faxed or emailed application materials will not be accepted, except that in lieu of attaching the recommendation letters online, they may be sent directly to:
Coordinator of Information Systems
118B Knapp Hall
Baton Rouge, La. 70803