The purpose of this position is to work in conjunction with middle managers, County Operations Team (COT), which is comprised of two Regional Extension Directors (RED) who oversee approximately 70 county-based (CBP) personnel from the campus level across the state of North Carolina. The state is currently divided into two regions: Eastern and Western. This position functions with some independence except where technical, legal, or administrative complexities of the County Operations Unit require direct involvement. Public contact is a major component, both internal and external to the organization. Work requires contact with CBP, county directors, service recipients and the public. This position interacts with individuals in a fast paced environment, sometimes under pressure while remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and provide good customer service.