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Job ID: 207558

Frontline Advising Supervisor (4541U) - 50778
University of California, Berkeley

Date Posted Mar. 21, 2023
Title Frontline Advising Supervisor (4541U) - 50778
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Student Services
    Educational Services
    Counseling Services

Frontline Advising Supervisor (4541U) - 50778

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

College Overview:

The College of Letters & Science is the largest of the university's 14 colleges and schools and the most prestigious teaching and research unit in the UC system. L&S encompasses more than half of the campus' faculty, three-quarters of its undergraduate students, and half of its Ph.D. candidates. Organized into six divisions: Arts and Humanities, Biological Sciences, Mathematical and Physical Sciences, Social Sciences, L&S Core, and the Undergraduate Division, L&S offers students a choice of more than 70 departmental majors, joint majors and simultaneous degree programs as well as vast opportunities to study and conduct research both within and outside of the traditional disciplines.

Departmental Overview:

The L&S Office of Undergraduate Advising (OUA) provides academic advising to newly admitted, currently enrolled and readmitted undergraduate students (approximately 23,000). Additionally, OUA provides guidance on academic programs, policies, procedures in the College of Letters & Science. OUA enforces and adjudicates the academic regulations of the College in order to ensure the integrity of the degree and the continuing quality of the institution. Decisions made by OUA impact all academic units within the College of Letters & Science and set precedent for other Colleges on campus.

OUA works collaboratively with academic and administrative departments across campus. To enhance the student experience, OUA utilizes an Advising Neighborhood model by division and academic discipline, resulting in College Advisers and Undergraduate Major Advisers working more closely and collaboratively with each other.

This position supervises L&S Advising frontline staff, oversees petition processing, and manages the day-to-day operations of the front desk. They serve as the primary point of contact to frontline staff and provide guidance on issues related to academic progress, degree requirements, College policies, and petition processing. Additionally, they lead frontline initiatives and coordinate frontline advising services (i.e. intake advising, AskLnS email advising, virtual front desk/drop-in advising, and petition processing).

Application Review Date

The First Review Date for this job is: 04/03/2023, For full consideration please apply by Monday, 04/10/2023.



  • Directs 5-8 FTEs who provide or support intake advising, petition processing, and other forms of transactional advising.
  • Develops job descriptions, selects subordinates, and assigns work.
  • Formulates performance standards in alignment with the University's coaching culture, conducts individual performance evaluations, and recommends corrective action, when necessary.
  • Provides team members guidance and direction on interpreting complex academic policies.


  • Manages frontline operations-improves processes and practices and establishes workflow when one does not exist or requires modification.
  • Conducts needs analysis and designs reports to track usage and performance of frontline advising services.
  • Plans staff training and inspires positive teamwork.
  • Participates in the development and monitoring of policies and procedures for Student Services operations, and recommends to senior leadership changes in policies and procedures.
  • Represents the interest of L&S Advising's frontline services on various committees; participates in short-term and long-term strategic planning with Senior leadership.


  • Develops advising tools that streamline the processing of student petitions.
  • Leads process analysis and supports improvement efforts.


  • Expands upon people management skills and stays abreast to best practices and innovations in academic advising.

Required Qualifications

  • Knowledge of advising and counseling techniques.
  • Experience advising undergraduates and advance knowledge of higher education policies and degree requirements.
  • Prior experience monitoring and assessing projects, processes, or services.
  • Ability to lead change and innovation.
  • Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

  • Previous supervision experience of career staff, preferably at UC Berkeley or within the UC system.
  • Ability to develop original ideas to solve problems.
  • Project management skills.
  • Abilities in problem identification, reasoning.
  • Ability to develop original ideas to solve problems.
  • Ability in persuasion and leadership.
  • Knowledge of or ability to quickly learn University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Experience advising undergraduates in the College of Letters & Science or advance knowledge of College policies and degree requirements.
  • Master's degree in related area and/or equivalent experience/training.

Salary & Benefits

This is a 100% full-time (40 hrs a week) exempt career position, which is paid monthly and eligible for full UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $93,100.00 - $102,000.00, commensurate with experience.

How to Apply

  • To apply, please submit your resume and cover letter.

Other Information

  • This is not a visa opportunity.
  • This position is eligible for 40% remote work.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.

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