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Job ID: 251884

Manager, Voice and Data Installation and Repair
University at Buffalo, The State University of New York


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Date Posted Jan. 21, 2025
Title Manager, Voice and Data Installation and Repair
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department Network and Communication Services
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Professional Staff
  • Facilities/Maintenance/Transportation
 
 

Position Summary

Network and Communication Services is seeking a Manager of Voice and Data Installation and Repair. In this role you will manage two technical teams supporting the voice and data infrastructure at the University at Buffalo. As a manager, it is expected that you will mentor and develop employees, including developing training plans and ensuring your teams share skills and knowledge. As a leader it is expected that you will understand the technical environment surrounding the voice and data infrastructure at the University.

Responsibilities:
    • Coordinate with university constituencies to meet needs and deliver consistent services.
    • Ensure compliance with federal, state, and institutional regulations and policies including FERPA, HIPPA, Kari’s Law, RAY BAUM’s Act, CMMC, etc.
    • Plan, assess risks, budget, and manage service lifecycles.
    • Consult, project manage, and develop IT policies.
    • Maintain inventories and recommend resources.
    • Supervise personnel: Monitor workloads, communicate issues, and handle administrative tasks.
    • Mentor and develop employees, schedule work, and maintain service coverage.
    • Recruit, retain, and manage team performance and handle personnel issues.
    • Provide technical advice and stay updated on current and emerging technologies.

 


Additional Information:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties and responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Learn about our BENEFITS, where we prioritize your well-being and success to enhance every aspect of your life.

Learn more about what it looks like to be a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

      • Bachelor’s degree with 3 years of experience OR Master’s degree with 1 year of experience; Equivalent combination of education and experience will be considered. This experience should encompass many technical aspects of network and communication services in a large environment with more than 1000 users.
      • Two years of experience in managing a technical team.
      • Technical Knowledge of Telephone/voice Services, network installation and support, network vendor equipment, network protocols and related tools .
      • Must have the ability to demonstrate that the candidate can meet the transportation needs of this position.
      • Applicants must be authorized to work in the United States on a full-time basis without visa sponsorship.

     

Preferred Qualifications

  • Proven experience managing voice services, preferably Cisco Call Manager, MS-Teams, or another cloud-based telephony service.
  • Three years of experience managing a technical support team, preferably in the networking field.
  • Demonstrated supervisory skills.
  • Technical Knowledge of:
      • Telephone/voice Services (VOIP, MS-Teams, Cisco Call Manager, Contact Centers, life-safety systems, overhead paging)
      • Network installation and support (troubleshooting, ticket management, vendor/contractor management)
      • Network Vendor equipment (Cisco, Juniper, Aruba, Fortinet)
      • Network Protocols and related tools (IP, IPv6, DNS, DHCP, OSPF, BGP, VxLAN, 802.1x,

     

Physical Demands

  • Occasionally ascends or descends a ladder, use standard telecommunications tools/ equipment, and differentiate colors used for standard wire coding.
  • Able to visit active construction sites

 
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Contact Information

 
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