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Job ID: 199244

Manager, Desktop Support
University at Buffalo, The State University of New York

Date Posted Nov. 11, 2022
Title Manager, Desktop Support
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department IT Customer Service
Application Deadline Open until filled
Position Start Date Available immediately
  • Director/Manager
  • Information Technology


As the Manager of the Desktop Support team, you will manage a dynamic and innovative technical team focused on advancing desktop support to the next level through systems and process automation.

In this role you will:
    • Maintain endpoint device security standards
    • Provide advanced knowledge and additional support of desktop imaging software, and patch management tools and processes
    • Oversee lifecycle management of supported endpoint devices
    • Maintain endpoint security standards, guidelines, policies, and operating procedures
    • Prioritize customer support requests to maximize efficiency
    • Serve as primary contact for customer escalations
    • Manage employee work schedules to account for vacations and illness, and to ensure adequate service/technical staff are available to support the services
    • Create and write business documents, including management proposals, reports, charts, and diagrams


About UBIT:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
  • Bachelor’s degree with 3 years of experience or master’s degree with 1 year of experience in Management of Technical Staff. Equivalent combination of education and experience will be considered.
  • High-level knowledge of operating system installation and support procedures

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