Special Qualifications
In keeping with the President’s commitment to Tuskegee University demonstrating "Excellence in Every Way", the ideal Switchboard Operator will possess the willingness to use his or her expertise to assist in the university’s efforts to be a sustainable academic organization committed to excellence.
Essential Job Duties and Responsibilities
Operate communication systems, such as telephone, switchboard, computer, or two-way radio
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Perform directory assistance, providing callers with telephone numbers and offering to complete the call for them.
Route emergency calls appropriately
Record messages, suggesting rewording for clarity and conciseness
Respond to basic questions about University business units, Colleges, Schools, using reference files
Maintaining phone logs and reporting tools
May perform additional job duties as assigned
Required Skills
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking – Able to speak clearly and pleasantly to others in order to convey information effectively.
Service Orientation – Actively looking for ways to help people.
Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Qualifications
A high school diploma or equivalent required
Minimum 2-years of experience in a customer service role
Working knowledge of Windows computers, Microsoft Outlook Email and Calendar
Excellent written and oral communication skills
Salary
Commensurate with education, training, and experience
**The statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. **
APPLICATIONS will be accepted in the Office of Human Resources. Each applicant, including all current/existing employees, must complete and submit a Tuskegee University employment application, resume/CV, a list of (3) to (5) references (with detailed contact information) and copies of unofficial transcripts (official transcript(s) will be required upon hire). Applicants must meet the minimum qualifications and submit a completed application packet in order to be considered for the position. The University reserves the right not to fill the position in the event of budgetary or operational constraints.
Human Resources Department
Attn: Employment/Recruitment
101 Kresge Center
Tuskegee University
Tuskegee, Alabama 36088
Email Address: employment@tuskegee.edu Fax: 334-724-4319
Equal Employment Opportunity Employer-Male/Female/Veteran/Disabled
Federal law requires identity and employment eligibility verifications on Form I-9 within three (3) business days of employment. Must be able to pass a drug screen and background check.
