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Operations Coordinator (7377U), School of Public Health - 27295
University of California, Berkeley
Operations Coordinator (7377U), School of Public Health - 27295
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Berkeley Public Health (BPH) aims to improve population health, especially for the most vulnerable, through interdisciplinary collaborations, preeminent education, and transformational research. Established in 1943, BPH is a professional school on the UC Berkeley campus that comprises six academic divisions and nearly 30 research centers and programs. Our department's values include social justice, health as a right, challenging conventional thought, embracing diversity, and creating meaningful impact. We honor our principles of community by centering and valuing everyone in our community; prioritizing prevention while remaining grounded in social justice; promoting safety and respect; practicing self-care and kindness; and remaining optimistic, hopeful, and committed to change. Learn more at publichealth.berkeley.edu.
The Operations Coordinator manages the day-to-day operational functions of primarily the fifth floor of the Berkeley Way West (BWW) building, home to Berkeley Public Health (BPH). This includes managing: an effective, professional, and welcoming reception area for BPH visitors, students, staff, faculty, and academics; the A/V technology in the reception area and throughout the floor's conference and meeting rooms, as well as similar BPH spaces on three other floors; the organization and oversight of shared spaces (e.g., kitchen, storage room) and shared equipment (e.g., multifunction devices, loaner items); and the distribution of mail and packages. The Operations Coordinator develops protocols and procedures for a variety of operational activities and improves processes on a continuous basis. They analyze, troubleshoot, and resolve operational problems as they arise. The Operations Coordinator supervises work-study students, including hiring, scheduling, and overseeing work. They partner closely with the BPH Facilities Management Unit, the BWW building manager, UCPD (security desk), and fifth floor administrative managers to provide all occupants and visitors with a smooth operational experience.
The Operations Coordinator works on-site Monday through Friday. (Unless we are directed by campus authorities to shift to remote work for a period of time, e.g., during a power shut-down, during a shelter-in-place order, etc.)
Application Review Date
The First Review Date for this job is: December 3, 2021
- Manages the reception area's daily operations and physical space; greets and directs visitors; maintains the digital news board; answers phone calls; receives and distributes deliveries.
- Manages reservation process for conference rooms and other select spaces.
- Responds to and triages operational questions, requests, and issues raised by occupants.
- Ensures furniture, equipment, and supplies in the reception area, conference rooms, meeting rooms, etc. are reset to their designed configurations.
- Participates in the coordination of emergency evacuation for BPH occupants in BWW; serves on the BWW Steering Committee.
- Manages the Audio/Visual technology in conference and meeting (huddle & focus) rooms on the 5th floor, as well as in BPH spaces on the 2nd and 6th floors and the 1st floor Colloquia.
- Performs oversight of shared multi-function devices and printer areas on multiple floors, including supply replenishment.
- Manages loaner equipment and A/V accessories.
- Troubleshoots issues in real-time; follows-through on needed vendor repairs.
- Coordinates or leads periodic training opportunities for occupants on available A/V technology.
- Manages the organization of shared spaces (e.g., kitchen, storage room, mail room, printer areas, garden terrace, conference and meeting rooms); establishes and communicates systems and protocols for use and maintenance.
- Participates in the identification, development, implementation, and continuous improvement of standard operating procedures and guidelines.
- Hires, trains, and supervises work-study student assistants (approx. 2-3).
- Establishes work schedules, protocols, and responsibilities. Assigns requests for one-time administrative assistance and emeriti faculty support (e.g., BearBuy orders, flyer posting, clerical tasks, etc.).
- Participates in workshops, trainings, and other professional development activities.
- Other duties, as assigned.
- Strong customer service orientation, including excellent interpersonal skills, to be able to work with a diverse group of faculty, staff, students, and visitors.
- Demonstrated commitment to and understanding of diversity, equity, inclusion, and belonging.
- Proficient in communicating clearly and effectively, both verbally and in writing, and in integrating information in the completion of assignments.
- Solid organizational skills and attention to detail.
- Analytical skills to conduct analysis and develop recommendations.
- Strong problem-solving skills; takes initiative to anticipate and identify problems and to implement solutions.
- Ability to use sound judgment in responding to issues and concerns.
- Ability to work effectively both independently and in collaboration with others.
- Comfortable, flexible, and adaptable in a fast-moving, high pressure, constantly shifting environment, with frequent interruptions and multiple priorities.
- Excellent computer skills, including proficiency in Microsoft Suite and Google Collaboration Suite.
- Ability to learn and troubleshoot standard Audio/Visual equipment, such as video conferencing, projectors, microphones, etc.
- Bachelor's degree in related area and/or equivalent experience/training.
- Knowledge of more advanced A/V equipment, such as video and digital cameras, lighting, live streaming equipment, etc.
- Demonstrated ability to handle difficult or volatile situations/individuals effectively.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is $69,200.00.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=27295&PostingSeq=1
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