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Job ID: 198754

Case Manager - ESL
Erie Community College

Date Posted Nov. 7, 2022
Title Case Manager - ESL
University Erie Community College
Buffalo, NY, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Human Resources




$41,277.13 Annual

Union/Position Status:


Posting Closing Date:

December 8, 2022

Please note that the posting will close at midnight (12:00 AM) on the posting closing date.
This means any applications must be submitted by 11:59 PM the evening before.




The work involves the organization, implementation, and coordination of a set of services designed to enhance vocational, social, and educational development for program participants. The incumbent will work under general supervision of a higher-ranking administration. Supervision is exercised over a small clerical staff. Does related work as required.



  • Interviews program applicants to obtain information on education, current skills, and abilities;
  • Provides assessment of abilities and skills in written form and advises program staff in preparing individualized employability development plans;
  • Serves as a team leader for all interviewing teams;
  • Assumes responsibility for Intake of program participants;
  • Assists program participant in assessing vocational and educational needs;
  • Develops service plan for each program participant;
  • Monitors program participant progress to insure completion of each service objective;
  • Acts as liaison with job development unit and educational institutions;
  • Acts as liaison with local social services governmental agencies;
  • Maintains and fosters close working relationship with sponsoring agency personnel;
  • Maintains counseling log for each program participant;
  • Assists in weekly case conferences with program participants;
  • Assists in all classroom instruction sessions, this includes but not limited to: career awareness, group counseling, job seeking skills, life and coping skills, and academic class instruction;
  • Provides follow-up reports for all program graduates, up to five years, after completion of program;
  • Maintains weekly reports of follow-up visits and services for program participants;
  • Provides comprehensive monthly/quarterly evaluations/statistics of program activities and outcomes to the Project Director;
  • Assists with program assessment activities;
  • Ensures that all statistical records are adequate, up-to-date, and forwards required reports to appropriate agencies and the Project Director;
  • Provide Best Plus \ TABE assessment to program participants;
  • Provide information on the college ESL ACCUPLACER and determine results;
  • Meets with students throughout the college enrollment process.



Candidates must be able to demonstrate awareness and sensitivity towards promoting an inclusive and diverse learning environment. Good knowledge of vocational training and curriculum development; good knowledge of local community in terms of social and economic needs; ability to develop programs in vocational areas; customer service skills; strong communication skills; experience in workshop facilitation and delivering presentations; ability to adhere to strict deadlines as required by the NYS Department of Labor; ability to get along well with others and work well as part of a cross-agency, collaborative team; sound professional judgment; initiative and tact; dependability; strong computer skills, particularly in Microsoft Office (Word); physically capable of performing the essential functions of the position with or without reasonable accommodation.



Graduation from a regionally accredited college or university with an Associate Degree in Social Science, Counseling, Human Services or Career Education and four (4) years of vocational educational experience.



Experience in ESL curriculum development; Knowledge of ESL community resources; Experience in working with refugee resettlement agencies in the community. Bachelor's degree in Counseling or related area. Must Have BEST Plus Certification, BEST Literacy Certification, and TABE Certification.



Official transcripts will be required for successful candidates within 30 days of hire.


Contact Human Resources at (716) 851-1840 with any questions.


Our mission to offer quality education includes exposing our students to a diverse range of cultures, experiences and expertise.  At SUNY Erie Community College, we value diversity and encourage applicants from all backgrounds to apply.


Notice of Non-Discrimination

SUNY Erie Community College does not discriminate in admission, employment, or in the administration of any of its policies and programs on the basis of race, color, religion, national origin, age, sex, gender, gender expression, gender identity, pregnancy, disability, sexual orientation, familial status, military status, domestic violence victim status, predisposing genetic characteristics, veteran status, criminal conviction, or any other characteristics protected by law.  This applies to all students, applicants or other members of the College community (including, but not limited to, vendors and visitors).  Grievance procedures are available to interested persons by contacting the Civil Rights Compliance Officer listed below.  Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.


The following individual has been designated to handle inquiries regarding the College’s non-discrimination policies:


Civil Rights Compliance Officer

Cynthia Buckley, VP of HR, Equity & Inclusion

Human Resource Department

South Campus

4041 Southwestern Blvd.

Orchard Park, NY 14127

(716) 851-1844


For further information on notice of non-discrimination, please contact:

New York Office

United States Department of Education

Office for Civil Rights, 32 Old Slip 26th Floor,  

New York, N.Y., 10005-25010;

Tel (646) 428-3800; Email:

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