Under general direction and supervision from the appropriate level manager, administrator, or designee, performs a variety of duties relating to the deployment of systems, services and devices that utilize the college and/or district networks, servers and other related hardware. Assists in the maintenance and operation of an assigned college’s data networks equipment, terminals and workstation equipment; provides support to network users regarding the operation of various computer applications and peripheral equipment.
This is the first level in the IT Systems Specialist series. Positions in this class require substantial knowledge but are assigned projects that are less complex than would be assigned to higher level positions within the series.
The duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Please see Job Duties for details.
Educational institutional systems, physical and virtual desktop and other related computer peripherals, including printers, computer labs, conference rooms, and other learning spaces and technologies.
Basic operational characteristics of local and wide area network systems.
Advanced principles of instructional design and video production and direction.
Personal computer hardware and software components.
Basic principles and practices of network server design, installation and maintenance.
Basic principles and practices of troubleshooting network and computer system hardware and software problems.
Principles and practices of customer service.
Desktop operating system deployment related systems.
Operational characteristics of various computer software packages.
Data and network standards and applications.
Application of microcomputers to perform tasks and a working knowledge of commonly used microcomputer programming languages and application programs.
Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections.
Assimilate and analyze data and prepare accurate and concise engineering reports and studies.
Analyze technical problems accurately and recommend or take an effective course of action.
Independently perform the most difficult installation, testing, troubleshooting, repair, operation, and maintenance of instructional computer audiovisual, applications and desktop computers.
Plan, schedule, coordinate, and review the work and performance of entry-level computer audiovisual staff in a manner conducive to proficient performance and high morale.
Perform technical maintenance on local and wide area network systems.
Perform minor repairs or coordinate with hardware vendors of computer equipment.
Perform work assignments requiring interaction with multiple departments.
Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs.
Respond to and identify user network and computer related problems.
Communicate technical information to a wide variety of users.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Equivalent to an Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education.
One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician.