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Endpoint Operations Systems Administrator (7304U), Berkeley IT
University of California, Berkeley
Endpoint Operations Systems Administrator (7304U), Berkeley IT - #37545
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.
In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:
We champion diversity.
We act with integrity.
Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.
Campus IT Infrastructure (CITI) is a part of Berkeley IT that provides core infrastructure technology services to the campus; a common, reliable, standards-based technical environment; and cyber-infrastructure for research and education.
This position is in the Endpoint Operations unit in CITI that brings together and integrates the engineering and implementation of core, foundational campus IT infrastructure, delivering essential IT services that support UC Berkeley's continually evolving needs. This position workswith other Berkeley IT units such as infrastructure services, network, database administrators, storage, application programmers and security services, and ITCS, to maintain infrastructure for campus use. One of the main functions of this position is to support the Windows and Mac "Berkeley Desktop" builds and configurations through scripting, automation, testing on various physical devices, and deployment into production. This includes any new direction the team takes with OS deployment. This position also helps to manage the security patching service for supported Windows and Mac operating systems and commonly used applications, and other optimizations to enhance usability and security of endpoints. This position will also work with endpoint management systems like BigFix, Jamf Pro, PrinterLogic, Dell Encryption, and Active Directory.
Application Review Date
The First Review Date for this job is: June 29, 2022.
- Research, define, design and implement systems, services and technology solutions to support the Windows and Mac "Berkeley Desktop" builds, configuration, and deployment.
- This position will primarily develop and manage two key services of the "Berkeley Desktop" for full disk encryption with BitLocker and FileVault 2 and security patching of operating systems and applications on endpoints.
- Propose and implement system or device enhancements such as software, hardware and network configuration, updates and installations for projects or services of moderately complex scope.
- Support the "Berkeley Desktop" services through scripting, automation, testing on various physical devices, and deployment into production.
- Provide input on campus hardware and software for the "Berkeley Desktop" computing environment.
- In support of systems management, writes and executes advanced scripts and performs complex security control activities to prevent unauthorized access of and secure networked resources.
- May assist with maintenance of systems, provide recommendations on network access controls, log analysis and other system administration duties for multiple integrated systems.
- Manage service requests and incidents related to "Berkeley Desktop'' services.
- Provide customer service by meeting with customer groups and recognizing areas for improvement of services.
- Lead informational sessions and training sessions for our customers.
- Professional development and training.
- Demonstrated experience writing and editing complex scripts used to perform system maintenance and administration in scripting languages such as PowerShell, Bash/Zsh, and Python.
- Demonstrated experience remotely deploying applications and management configurations to endpoints across a large-scale organization.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Self-motivated and works both independently and as part of a team.
- Demonstrated problem-solving skills.
- Able to learn effectively and meet deadlines.
- Basic knowledge of how to apply technologies and systems to meet business needs.
- Ability to write technical documentation in a clear and concise manner.
- Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
- Knowledge of design, development, and application of technology and systems to meet business needs.
- General understanding of, and experience with system-related issues and actions that can be taken to improve or correct performance.
- Demonstrated skills associated with adapting equipment and technology to serve user needs.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
- Welcomes differing skills, outlooks, and experiences of others working toward shared goals.
- Bachelor's degree in related area and/or equivalent experience/training.
- General knowledge of ITIL Foundations and all functional areas of a large IT organization.
- Advanced knowledge of computer security best practices and policies including demonstrated experience securing server-based software.
- Familiarity with endpoint management systems such as HCL BigFix, Jamf Pro, Tanium, or VMware Workspace ONE.
Salary & Benefits
- This is a full-time (40 hours/week), career position, eligible for full UC benefits.
- This is an exempt, monthly paid position. The annual salary is commensurate with experience within the range of $77,000.00 - $102,000.00.
- For information on the comprehensive benefits package offered by the University visit:https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying. Please upload the document inthe Resume section, then skip the (optional) Cover Letter upload section.
Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee" and then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
May consider the option for hybrid work, up to 60% remote and 40% on campus, for qualified applicants.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:
To Apply, visit:
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