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Overview

This role is an academic year position.

Shift: Based on business needs.

Tufts Dining is a self-operated food service provider managing a comprehensive collegiate foodservice program on the Tufts University Medford-Somerville campus delivering high quality,contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 4000 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5500 undergraduates, 1700 graduate students, and 2300 faculty, staff and administrators.

Residential Dining Centers and Catering are open 7 days a week. Working Weekends and Evenings will be expected.

What You'll Do

The Food Service Worker will provide outstanding service to customers by engaging in a variety of general food service and hospitality related tasks. The DSA will consistently greet, welcome and interact with customers in a warm, friendly manner to promote an atmosphere of hospitality and familiarity.

• They will be knowledgeable about the ingredients and preparation methods of food served, especially with regards to the presence of potential allergens.
• The food service worker will prepare, assemble and/or serve various foods and beverages in a professional manner.
• They will keep assigned food service stations well-tended and ensure storage areas are properly stocked.
• They will set-up and maintain assigned food service stations throughout service periods and will assist elsewhere in the unit as customer demand requires.
• They will break-down, clean and sanitize food service stations including service equipment and dining room seating areas according to established procedures throughout service periods.
• The food service worker will set-up, work, and break down all stations and dining room as required.
• They will assist the culinary staff with basic food service tasks such as carving meats, light cooking and food and beverage preparation.
• They will assist with steaming, frying, reheating, grilling, garnishing, and
  food display.
• General cleaning tasks in accordance with accepted food service sanitation standards that are assigned as part of the daily unit housekeeping and sanitation schedules.
• They will provide table service and other related tasks for special events.
• They will be able to handle cash appropriately, count cash drawer, deposit in accordance with cash handling procedures, and operate the department POS system.
• Must demonstrate the ability to work under periods of fast pace and high pressure.
• All employees are responsible for punching in and out in accordance with department policy and standards.
  • They must be given permission from a manager to punch in early or stay past their schedule "out time.”
  • All employees will adhere to posted schedule and all requests for time off will be granted based on business needs.
• In accordance with the CBA, schedules will be posted 14 days (excludes catering) in advance.
  • Time off requests must follow proper procedure and will be approved/denied in accordance with department needs.
  • No requests will be honored for Senior Week, Holidays, Alumni and Parents' Weekend, Commencement, Orientation, Matriculation, or Special
    Events during the Academic Year.

What We're Looking For

Basic Requirements:

• Must have tolerance for long shifts standing, walking, lifting, and performing various other repetitive tasks.
• Must be able to read, write, speak and understand English in order to communicate effectively with management, peersand customers.
• Must have good interpersonal skills and the ability to comfortably interact with customers and peers in a friendly, helpful manner.
• Must be able to understand and perform basic food service sanitation and safety practices.
• Must have the ability to take direction from leadership, and to understand job requirements and show initiative in completing related customer service job tasks.
• Must have an appreciation for teamwork and willingness to work togetherwith peers.
• Must be a team player who is willing to be held accountable for the qualityof products produced by others,for meeting tight deadlines, and for contributing to the success of the operation.

Preferred Qualifications:

• Broad range of foodserviceexperience.
• Mastery of all dining service attendant duties.
• Successful high-volume customer service and hospitality experience.
• Previous cashier experience and having worked with POS systems.

The pay rate for this position is $19.95 / hour.