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Job ID: 195636

Assistant Director of Volunteer Management
Tufts University

Date Posted Sep. 28, 2022
Title Assistant Director of Volunteer Management
University Tufts University
Medford, MA, United States
Department Tufts University
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Institutional Advancement


Tufts University Advancement seeks an assistant director to join Tufts Annual Giving (TAG). With direct supervision and guidance, this persona will be a key member of the Tufts Fund, responsible for developing and managing a portion of the Tufts Volunteer Program. S/he will recruit, train, and support alumni volunteers who ask their classmates to financially support the Tufts Fund. This person will also interact frequently with colleagues across Tufts and will be an active contributor to a fast-paced and highly motivated team.

TAG oversees the strategy, design, and implementation of a comprehensive annual fundraising program, with an emphasis on leadership annual giving, donor experience officer outreach, class-based reunion fundraising, and volunteer-driven engagement to increase donor counts.

TAG is responsible for the Tufts Fund for Arts, Sciences, and Engineering (Tufts Fund). The Tufts Fund is critical to the successful operation of the School of Arts and Sciences and School of Engineering at Tufts University as it currently raises more than $12 million dollars annually, with nearly 80% of that toward unrestricted budget-relieving purposes. Tufts Fund gifts support financial aid, faculty salaries, curriculum development, and student activities. Additionally, the Tufts Fund staff has a significant impact in strengthening the alumni giving participation rate, one of the statistics used by U.S. News & World Report when determining college rankings. The Tufts Fund is a critical entry point for young alumni participation, setting the stage for long term philanthropy, and is a resource for identifying future major gift prospects.

TAG provides strategic direction and support for annual giving staff university-wide, which includes the seven additional school-based annual fund programs that are run independently. Together, these programs raise an additional $10 million towards annual fund achievement at Tufts. To support these efforts, TAG administers central services including execution of university-wide direct mail and telefund efforts, management of university-wide giving initiatives, developing analyses and reporting tools, providing industry best-practices and benchmarking support and ensuring that as much of the programmatic work as possible is uniform across Tufts University.

TAG also manages a robust university-wide annual fund volunteer committee structure to reinforce Tufts’ philosophy that annual fund gifts of any size are vital to the success of the public phase of Brighter World: The Campaign for Tufts.

What You'll Do

Under limited supervision, the assistant director will be responsible for designing and providing training for volunteers, including setting fundraising goals, solicitation techniques, and Tufts Advancement policies and practices. The assistant director will recruit and solicit gifts from volunteers to ensure 100% participation from fundraising volunteers. The assistant director will also be responsible for data maintenance. S/he/they will assist in providing reports and analysis of various program metrics as needed. S/he/they will play a central role in the implementation and maintenance of the GiveCampus Volunteer Management System (VMS). S/he/they will support volunteers by phone, email, social media and in person and will also be expected to provide administrative support for the program such as assembly and distribution of marketing materials and drafting correspondence.

What We're Looking For

Minimum Required Experience, Education, Background, And Certifications/Licenses

1. Years of related experience required: 3-5 yrs of professional experience in volunteer management, fundraising/development, alumni relations or related field.
2. Required education: BA/BS
3. Special licenses required:
4. Required computer/technical skills: Excellent knowledge of Microsoft Office Suite software applications, including Word and Excel. Some complex database experience is required (Salesforce, Raiser's Edge, etc.)
5. Other (Describe – i.e., lifting, domestic/foreign travel, foreign language): Must be proactive, self-motivated, articulate, personable, well-organized, service-oriented, and able to drive multiple projects concurrently. Excellent interpersonal skills are essential. A solid understanding of social media engagement strategies is required. Periodic night and weekend work required in addition to domestic travel.


Additional Preferred Experience, Education, etc.

Must be responsive and service oriented to internal (Faculty, Administrators, Staff, etc.) as well as external constituents (alumni, donors, etc.)
Experience in annual giving is preferred.
Familiarity with Access and Advance (or comparable donor and information management system) is desirable. An aptitude for and commitment to learning new systems and applications is preferred.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

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