Embry-Riddle Aeronautical University in Daytona Beach, Florida is currently recruiting for a Director of IT Infrastructure. The Director of Infrastructure provides leadership for all computer and information technology infrastructure support activities for the University. This includes servers, data networks, voice networks, middleware, and identity management system administration. Within this role, the Director is also responsible for various onsite university data center facilities and is the primary liaison for hosting and managed hosting providers. The role is responsible for an enterprise wide network and server strategy and budget management for the University’s three campuses in a geographically dispersed environment. This includes refreshing, expanding and evolving the university’s infrastructure. The Director of Infrastructure manages projects and monitors workloads to ensure timely and accurate completion of work orders and projects. Reporting directly to the Vice President and CIO, the Director is a member of the technology leadership team and also facilitates and leads change management efforts throughout information technology.
Responsibilities include the following:
Assist in the development, planning and implementation of University Infrastructure projects. Responsible for developing tactical and strategic plans for overall Infrastructure area – including middleware and identity management. All facets of data administration, system security planning, capacity planning quality control, operating system upgrades firmware and hardware upgrades need to be considered.
Ensure highest level of performance from the team, through strong leadership and open communication. Maintain quality of work standards. Work closely with other I.T. leadership to ensure optimal team work and performance. Implement processes for maintaining a stable environment. Work closely with various vendors to ensure prompt support and resolution to issues. Work proactively with University customers to provide a seamless and effortless customer experience.
Collaborate with IT leadership and customers to determine computing needs. Oversee the research, evaluation and integration of new technologies and approaches. Maintain open communication with IT Services Directors and IT leadership as a whole to better understand their technology requirements and look for ways to help them. Establish, develop and maintain relations and communications with vendors to better understand how they can help us to move forward.
Participate and influence technology vision, mission and short/long term plans. Keep abreast of technology trends, especially those trends relating to the educational environment.