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Job ID: 196698

CRM Administrator, College of Arts and Sciences
University at Buffalo, The State University of New York

Date Posted Oct. 11, 2022
Title CRM Administrator, College of Arts and Sciences
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department CAS Administrative Operations
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Information Technology

Position Summary

The College of Arts and Sciences at the University at Buffalo is seeking a CRM Administrator who will regularly assess and make strategic and operational improvements and recommendations with Slate Technolutions.
You will serve as the primary technical and systems Slate expert the College of Arts and Sciences. The focus for this position will be:
    • Optimize Slate for the College of Arts and Sciences. This includes ensuring data is accurate and timely to meet set deadlines.
    • Create and manage permission groups for faculty and staff that is consistent with established workflows.
    • Monitor and track applications by program and reconcile annual revenue share across 30 academic departments
    • Administer central tuition residency process and configure fellowship nomination review process through Slate reader.
    • Supervise central graduate application processing team members Create and provide Slate queries to be used by central processing team members and build admissions activity reports for DGS status updates.
    • Report return on investment of digital marketing collaboration efforts by tracking conversions throughout the admissions funnel
    • Configure and maintain an accepted student portal in Slate that interfaces with international student I-20 access and complements CAS yield enhancement efforts
    • Execute and track data-driven branded and automated message campaigns for prospective students and applicants in consultation with Director of Graduate Enrollment


Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

  • Bachelor’s degree
  • 2 years relevant work experience
  • Business acumen, ethical behavior, problem-solving with minimal direction, ability to deliver high quality work in a timely manner
  • Proven hands-on, functional proficiency in CRM administration including but not limited to management, programming, coding, querying, and analyzing
  • Excellent data ecosystem skills, including but not limited to good data hygiene, collection, organization, analysis and visualization
  • Ability to quickly learn and use University and external technology, including but not limited to Slate and Adobe CMS
  • Outstanding oral, written and presentation skills, team and collaboration skills, and able to work with a variety of stakeholders, including faculty, staff and College leadership
  • Strong project management skills, ability to manage multiple projects concurrently and meet strict deadlines.

Preferred Qualifications

  • Master’s degree in relevant disciplines like higher education administration, marketing or communications
  • Proven hands-on administrative expertise in Slate or equivalent CRM tool for higher education, including but not limited to management, programming, coding, querying, and analyzin
  • Proven hands-on functional expertise in University and external technology, including but not limited to Adobe CMS and Google Analytics

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Contact Information

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