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Specific Responsibilities

• Serve as first point of contact for Workforce Development students, clients, and visitors.
• Screen and respond to calls and inquiries; redirects calls when necessary.in a courteous, business-like manner.
• Provide quality customer service while providing information to students and clients regarding workshops/classes and registration process and procedures.
• Understand Workforce Development programming and be able to answer questions about the programs and identify staff who may need to respond in more detail about the programs.
• Become knowledgeable about College offices and be able to direct calls to appropriate offices as necessary.
• Respond to written email inquiries, seeking to resolve problems, locating and providing accurate information and drafting written responses within established guidelines and time frames.
• Prepare and proofread standard documents, forms, memos and letters concerning workshop participation and registration.
• Sort and distribute mail; refer non-routine or priority mail to appropriate Workforce Development staff members.
• Provide clerical administrative support to the Director of Corporate Solutions Operations, assisting with routine office duties and projects as needed.
• Acquire and maintain knowledge of administrative information systems used by the department; accessing these applications to research, gather or enter data as needed.
• Maintain knowledge of departmental processes and procedures to respond accurately to inquiries concerning registration, testing, etc.
• Participate in the scheduling of classrooms/conference rooms within Workforce Development; preparing and distributing room schedules.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Package materials and documents for pick up by instructor for classes.
• Other duties as assigned.

Minimum Qualifications

• High School diploma or its equivalent
• Two (2) years of work experience in an administrative support position required.
• Demonstrated proficiency in Microsoft Word and Excel.
• Strong communication skills (verbal, written, and interpersonal) to effectively communicate with the general public, students, College staff and faculty required.
• Strong customer service skills required.
• Strong organizational and time management skills required.
• Ability to function independently as well as part of a team required.
• Professional appearance and demeanor required.
• Experience working with people from a variety of culturally diverse backgrounds required.

Preferred Qualifications

Associates degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.