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Job ID: 182321

PM Design & Digital Solutions
Tufts University

Date Posted Mar. 24, 2022
Title PM Design & Digital Solutions
University Tufts University
Somerville, MA, United States
Department The Trustees of Tufts College
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Graphic Design/Marketing


Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. Learn more about TTS on our website.

What You'll Do

As the Project Manager within the Design & Digital Solutions team, you play a critical role in ensuring the delivery of digital solutions, and execution of digital strategies. A key member of a creative team of designers, strategists, and developers using design thinking, Jobs-To-Be-Done, and other frameworks to define and solve business challenges and uncover new opportunities for business value, you play a role in advancing university priorities and realizing mission critical objectives. A seasoned collaborator working cohesively within cross-functional teams and with a broad range of university stakeholders, and with contracted vendors, you apply agile and traditional project management methodologies as you manage the efficient and effective delivery of digital product launches, including websites, mobile applications, and other digital assets. With a passion for continuous improvement, iteration, and for wresting clarity from ambiguity, you craft project artifacts and ceremonies that translate strategy into a plan for execution, maximize team efficiency, and track team capacity and project budget. A dynamic communicator, you foster shared understanding of project status and resolve complexities for both technical and non-technical audiences. This is a remote position.


What We're Looking For

• Knowledge and experience typically acquired through a Bachelor’s degree in a related field with at least 5 years of digital project management experience or High School diploma with 10 years of profession experience in web and/or software development with at least 5 years of digital project management experience.
• Experience in managing and leading agile and traditional projects, especially in higher education or research based sectors; full understanding of the software implementation lifecycle.
• Demonstrated experience in leading an implementation in partnership with a 3rd party service vendor.
• Demonstrated strong leadership qualities; must have direct experience managing implementation teams and managing projects within budget constraints.
• Demonstrated ability to work across multiple business and IT departments and foster a sense of team.
• Must have the ability to establish project standards and manage a team according to those standards.
• Exceptional written and oral communication skills with direct experience managing communications with senior leadership, project sponsors, stakeholders and software vendors.
• Demonstrated ability to effectively facilitate and lead complex and mission critical focus group/business design sessions.
• Experience in identifying, recommending, and changing business processes.


Preferred Experience, Education


• Familiarity with design thinking, Jobs-To-Be-Done, and other ideation/innovation frameworks
• Experience managing agile projects in JIRA
• ScrumMaster Certification
• Project Management Institute (PMI) Certification in PMP
• Experience working with data conversion and consolidation from disparate systems
• Experience working with higher education organizations, specifically with faculty and faculty-related concerns.


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