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Job ID: 184115

Work Order Center Administrative Assistant (4722C), RSSP - 34362
University of California, Berkeley

Date Posted Apr. 18, 2022
Title Work Order Center Administrative Assistant (4722C), RSSP - 34362
University University of California, Berkeley
Berkeley, CA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Administrative Support/Services

Work Order Center Administrative Assistant (4722C), RSSP - 34362

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of an Associate Vice Chancellor. RSSP provides and manages student housing, custodial and maintenance services, security/safety, capital renewal projects, residential education programs, self-operated dining services, campus ID card as well as early childhood education services for students, faculty, and staff. RSSP also conducts a summer conference and year-round catering/events business and manages faculty apartments. RSSP's annual revenue exceeds $160,000,000, with a $100,000,000 operating budget, and the department employs over 2500 career, limited, contract and student employees creating a culture of care for students, guests, customers and stakeholders.

Application Review Date

The First Review Date for this job is: April 29, 2022

This role will remain open until filled.


Work Order Coordination

  • Evaluate, assess, and assign service level and type (single trade, multi-trade, and project) to staff.
  • Triage incoming work requests: determine urgency, assign task type and trade; dispatch all urgent/emergency work requests to ensure proper and timely response.
  • Act is liaison between customers and Maintenance and Trades.
  • Serves as main customer contact for the work order center: accurately collect, verify, input, and provide timely communication for work order requests and status (phone, online, email, etc.), post-work summaries, and job notes.
  • Evaluate, assess, and assign service level and type (single trade, multi-trade, and project) to staff.
  • Coordinates with staff to ensure accuracy, timely dispatch and closure on work orders generated for all project, multi-trades and vendor activities.
  • Organize and schedule maintenance and projects with staff and others (e.g. residents, managers, front desks, etc.) to provide timely information regarding performance of work by in-house staff and vendors.
  • Notes and investigates software problems and refers them to the supervisor.


  • Create, proofread, edit, update, and ensure timely distribution of: various documents, correspondence, operational calendar, manuals (e.g. administrative desk manual), etc.
  • Ensure above materials are in proper business formats, accurate, grammatically correct, and handled confidentially, as required.
  • Prepare, maintain, track, process, reconcile and correct errors in a timely manner for: travel and entertainment requests and reimbursement, recharges to other campus entities, transaction documents, financial reports (as requested), invoices, spreadsheets, etc. following appropriate University/departmental guidelines.
  • Make low-value purchases for office supplies and related items.
  • Follow up and resolve any problems related to the above.
  • As directed by the manager, assign work and provide oversight for student staff.
  • Acts as cross functional back-up for other Work Order Center staff as assigned.
  • Provides administrative support to Work Order Center supervisor and management staff as required or requested.


  • Instructs all levels of staff in the use and reporting functions of work order systems including MobileTMA GO, and iSD website.

Committees and Projects

  • Represent the department on various committees and project teams.
  • Maintain and enhance professional skills and expertise (technical and personal).

IIPP Statement

  • Works in a safe and responsible manner while not putting self or others at risk. This includes complying with applicable policies and regulations; using personal safety gear; observing warning signs; learning about potential hazards; and reporting unsafe conditions.

Required Qualifications

  • Two years minimum of professional administrative, project, and fiscal experience in a professional office environment.
  • Intermediate knowledge of PC based software (MS Office-Word, Excel, PowerPoint, Visio).
  • Must demonstrate knowledge of and/or ability to learn University systems.
  • Demonstrated skill to create presentations and appropriate business documents using said software.
  • Must know how to research, produce reports, organize and communicate information clearly and effectively.
  • Must demonstrate knowledge of proper business formats and ability to prepare professional documents.
  • Knowledge and experience coordinating, troubleshooting and responding to customer service requests.
  • The detailed orientation, initiative and ability to organize and maintain records.
  • Excellent interpersonal, organizational, and strong customer service skills.
  • Ability to make decisions rapidly and remain composed while interacting effectively with others.
  • Effective oral (in person and/or by telephone) and strong written communication skills.
  • Must be able to listen as well as to provide information succinctly, clearly, accurately.
  • Demonstrated writing skills such as the use of correct grammar, spelling, and punctuation to compose and edit documents effectively.
  • Excellent proofreading skills to review personal work as well as work of others.
  • Skill to establish priorities, follow plans and complete goals/objectives.
  • Skill to contribute as a team player in a respectful and professional environment.
  • Ability to exercise integrity and discretion in all matters and to protect confidential information as dictated by assignment or policy.
  • Ability to demonstrate and encourage the values of collegiality, and respect among supervisors and peers.
  • Ability to directly resolve problems through informal consultations and discussions at the lowest level possible.
  • Ability to learn and understand, interpret, and apply University rules, regulations, and policies.
  • Ability to learn and make independent decisions in solving issues while adhering to the University of California and Berkeley campus policies.
  • Ability to manage numerous details simultaneously.

Preferred Qualifications

  • Two years minimum of professional administrative, project, and fiscal experience in a professional office environment. (Preferably in a college and/or university setting).
  • Work experience in a customer service center, IT help desk, database management or maintenance dispatch.
  • Intermediate-level competency and/or ability to learn WebTMA Work Order System.
  • Knowledge of commercial food service equipment, troubleshooting, repair.
  • Understanding of building systems, maintenance practices, methods, procedures, roles, equipment, tools, materials, sources for obtaining specialized materials and services, time required to perform work, and proper sequencing of the required steps in structuring and completing maintenance work / projects.
  • Knowledge of and/or ability to learn RSSP, Student Affairs, Campus, and UCOP Human Resources policy and procedures.
  • Basic understanding or knowledge of and/or ability to learn the University environment, its mission, and operational needs.

Preferred Education:

  • Higher education experience strongly preferred

Salary & Benefits

This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid bi-weekly and eligible for full UC Benefits. Hourly pay for this role is commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying. Please upload the document in the Resume section, then skip the (optional) Cover Letter upload section.

Driving Required

A valid driver's license and DMV check for driving record is required.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at:

Conviction History Background

This position is subject to a criminal background check. This position is subject to a periodic DMV check for driving record and valid driver's license.

This position meets the following background check criteria: Regular operation of UC vehicles as part of assigned job duties. (Uses UC vehicles to travel to various job sites and to transport materials.)

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

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