Overview
Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development. Learn more about TTS on our website. IT.TUFTS.EDU
What You'll Do
The Operations Analyst position provides hands-on installation, maintenance, modification, and repairs on all physical equipment (servers, storage, switches, etc.) located within the data centers, networking / telecommunications rooms, and major routing hubs. Responsibilities include monitoring, implementation, and support of data center and network / telecom closets infrastructure including racks, cabling, UPS units, RPDU (rack PDU), and environmental controls through DCIM (data center infrastructure management) tools such as Schneider Electric Struxureware and Johnson Controls Metasys. The position is also responsible for supporting data center operators in their duties, monitoring systems & applications, working with internal TTS clients, and communicating with vendors. The Operations Analyst will take overall direction from the Manager of Data Center and Infrastructure Operations and the Senior Operations Analyst but will be expected to accomplish specific projects independently by using sound judgment. The position participates in the on-call rotation of the Data Center during unattended hours.
The work designation for this position is on-site. This position is not eligible for Flex Time work schedule as the demands of the job require support Tufts community during regular business hours, and the management of a 24x7 service. This position requires participation in on-call rotation for 24x7 coverage.
What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired through a High School Diploma and 3-5 years of related work experience
Must have a valid drivers’ license
General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security
Excellent communication, customer focus, problem solving, conflict management, time
management and interpersonal skills required
The ability to work independently and manage and prioritize multiple competing tasks and projects. Ability to respond quickly to emergency situations and resolve issues.
Share in an on-call rotation and to provide support outside of normal business hours as needed while on-call and for occasional planned maintenance events.
This position requires that the employee provide their own mobile device capable of sending and receiving business email, text/SMS and phone calls. The employee will receive a standard rate of partial reimbursement for this expense.
Preferred Qualifications:
Associate or bachelor’s degree in Computer Science or related field.
A self-starter who can handle operational problems requiring sound judgment and an expectation of independent action to solve these problems.
Ability to mentor and oversee junior operations staff.
Strong written and verbal communications with both technical and non-technical staff.
Industry standard certification or delegation such as CCNA, RHCE, MCSE, CCNP, CCIE.
Effective communication skills and experience speaking and presenting in front of small groups.
Experience with Schneider Electric Struxureware Data Center Expert, Operations, and
EcoStruxure IT Expert / Advisor Infrastructure Management software (DCIM)
Cisco DNA Center.
Working technical knowledge of VoIP/IP telephony syst
