Close/First Review Date:
BASIC NEEDS COORDINATOR
San Jose/Evergreen Community College District
San Jose City College
The Basic Needs Coordinator reports to the Dean of Academic Success & Student Equity at San Jose City College. The work schedule is 12 months per year; Monday - Friday; 8:30 a.m. to 5:30 p.m.
The Basic Needs Coordinator is a grant funded position and contingent upon yearly funding.
This position is represented by the California School Employees Association (CSEA), Chapter 363.
Under the direction of Director of Student Development and Activities or assigned administrator, the Basic Needs Coordinator serves as a primary point of contact for students in need of food, housing, counseling services, and/or off-campus resources. This position helps ensure the provision of responsive, culturally, sensitive support services for at-promise students with immediate and definable needs such as shelter, food, financial, transportation and legal support needs. This position serves as a resource to students and employees regarding students' basic needs, and coordinates with community organizations to obtain resources for students and to promote student success, retention and completion by removing barriers to their education.
DUTIES AND RESPONSIBILITIES
1. Serve as the centralized point-of-contact to facilitate students' access to campus and community-based resources. Assist students in navigating college support services and in referring them to appropriate on- or off-campus services as needed.
2. Coordinate daily operation of the campus Basic Needs Center and collaborates with Student Affairs offices, the Foundation, and social services agencies on regular basis.
3. Respond to student or community inquiries pertaining to basic needs. Conduct individualized, solution-focused assessment and develop recommendations for student in need.
4. Research, interpret, clarify, and resolve issues related to students in need of housing, food, mental health counseling, and/or other services.
5. Coordinate college-wide food pantry efforts; coordinate staffing; provide work guidance to volunteers and student workers; order, receive, stock and distribute food items; maintain food quality controls.
6. Develop on- and off-campus partnerships, including coordination with the local homelessness response system, to ensure that students have access to community-based services.
7. Interact with donors, and coordinate food drives or fundraising campaigns as needed.
8. Develop and maintain a referral network to provide resources for students in need. Resources may include mental health care, alcohol/substance use treatment, legal assistance, etc.
9. Prepare and distribute professional correspondences to employees, students, administrators, donors, and/or community partners.
10. Maintain yearly calendar of events. Collaborate with various campus offices and community organizations to coordinate activities, workshops, and other schedules.
11. Establish and maintain records including student records; maintain complex, interrelated filing systems; maintain confidentiality of information.
12. Coordinate with the campus Financial Aid Office to ensure students are receiving proper aid available.
13. Provide guidance to students on how to receive public benefits such as CalFresh.
14. Participate in the collection of data and preparation of program reports related to activities, expenditures, and student outcomes associated with basic needs and retention.
15. Maintain in-depth knowledge of a diverse and broad range of basic needs programs, services, resources and relevant guidelines to ensure student access to services.
16. May represent the College at local agencies/organizations activities and group meetings.
17. Perform other duties reasonably related to the job classification.
Knowledge, Skills and Abilities:
1. Federal, State and local student support programs regulations and guidelines.
2. Various barriers for low-income students/families.
3. Common office productivity software and student services specific software.
4. General policies and procedures for basic needs program.
5. Public speaking principles and techniques.
6. Research methods and techniques.
7. Record-keeping techniques.
8. Principles and practices of administration, supervision and training.
9. Oral and written communication skills.
1. Understand and follow oral and written instructions.
2. Interpret, apply and explain policies, procedures and regulations regarding basic needs program.
3. Operate office machines including a computer and applicable software.
4. Analyze situations accurately and adopt an effective course of action.
5. Prepare and deliver oral presentations and a variety of correspondence.
6. Research, analyze and evaluate service delivery methods and techniques.
7. Train and provide direction to personnel.
8. Assign and review the work of others.
9. Communicate effectively both orally and in writing.
10. Establish and maintain cooperative and effective working relationships with and effectively serve students.
EDUCATION AND EXPERIENCE
1. Associates degree from an accredited institution.
2. Two years of increasingly responsible experience working in a student service oriented role preferably in a public setting.
1. Bilingual abilities, desirable.
Districts Diversity Requirements
- Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced
- Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the Districts hiring policy; or demonstrated equivalent transferable skills to do so.
$70,508 - $86,154 Annual Salary (Range 96: Classified Salary Schedule Fiscal Year 2021-2022). Starting placement is generally at Step 1.
Excellent fringe benefit package includes a pension, medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection. Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts. Classified employees also receive vacation, 12 sick leave days and 19 paid holidays.
To be considered for this position please visit our web site and apply on line at the following link: https://sjeccd.peopleadmin.com/
About San Jose/Evergreen Community College District
The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.
As of fall 2017, with enrollment of approximately 18,500 per semester, and an extremely diverse student population (Hispanic/Latino 44%, Black/African-American 4%, Asian/Pacific Islander 32%, American Indian/Native American 0.5%, White/Caucasian 11%) attaining educational goals reflecting 45% - AA Degree and Transfer to a 4-Year College/ University, the Districts emphasis on student success makes it a recognized educational leader in the State.
The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse group of managers, supervisors and confidential staff consisting of 29 % Hispanic/Latino, 13% Asian/Pacific Islander, 7% Black/African American, 23% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.