Under direction from the Chief of Police or designee, leads, plans, and coordinates operations for police department’s radio communications system, computer-aided dispatch and records management system, fire and intrusion alarm systems, and records management; performs duties of a Dispatcher; and provides administrative assistance as needed within the department.
This is the lead level class in the Dispatcher series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. The Dispatcher Lead functions as a dispatcher and is assigned additional responsibility for the Communications Bureau, specialized functions of the police department that include the Police Communications Center, computerized records management system, non-computerized law enforcement records, emergency communications, and fire and intrusion alarm systems. Scope of responsibilities may include District-wide dispatch and related services. The incumbent provides lead direction and oversees the day to day activities of the Police Communications Center and alarm monitoring services correlating all communication and emergency activities with police officers, parking and related support staff.
The duties are typical for this classification. Incumbents may not perform all of
the listed duties and/or may be required to perform additional or different duties
from those set forth below to address business needs and changing business
practices. Please see Job Duties for details.
Principles of police science, administration and organization as they relate to dispatching police services.
Modern Community College police methods and procedures.
Local, State and federal communications laws.
Local, State and federal records laws.
Principles and practices of personnel management, lead supervision, and training.
Budget analysis and justification.
College organization, operations, rules, regulations, policies, procedures and objectives.
Oral and written communication systems, equipment and procedures.
Law enforcement agencies in Orange County.
Modern office procedures, methods and equipment including computers and applicable software applications.
Fire and intrusion alarm monitoring systems and operations.
Emergency communications radio systems in correlation with other emergency agencies and federal requirements.
Administration and operation of a 24-hour Police Communications Dispatch Center.
Computer networks that provide criminal information to the College police department such as CLETS and NCIC.
Administration of department computer record-keeping and reporting requirements as prescribed by law.
Report preparation and record-keeping techniques.
English usage, spelling, grammar, and punctuation.
Perform the duties of a Dispatcher.
Lead, organize, and review the work of staff.
Plan, coordinate, and direct assigned functions effectively.
Exercise effective leadership, independent judgment and initiative.
Analyze emergency and non-emergency situations accurately and respond quickly and effectively.
Interpret and apply laws and department rules and regulations.
Understand and apply principles of effective community college police administration.
Analyze, develop and recommend changes in methods, systems policy and procedures related to complex and sensitive issues and programs.
Prepare clear, concise and comprehensive written, verbal and statistical reports.
Recognize and resolve problems of a sensitive, political, organizational or administrative nature.
Work confidentially with discretion.
Establish and meet schedules and time lines.
Select, train, and oversee assigned personnel.
Work in a liaison capacity with various governmental agencies and the community.
Operate equipment used in a police records and communication center including supporting software applications.
Adapt to changing technologies and learn functionality of new equipment and systems.
Communicate clearly and concisely, both orally and in writing.
Provide clear and concise verbal directions quickly and accurately.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Equivalent to the completion of the twelfth grade. College level course work in criminal justice, records management, or other related program area is desirable.
Five years experience as a P.O.S.T. certified Dispatcher.
License or Certificate:
A valid California driver’s license and proof of insurability may be required to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials.
Possession of a P.O.S.T. Dispatcher certificate. Please attached copy with application.
Completion of P.O.S.T. Communications Training Officer and Records courses within one year.