Support, develop and troubleshoot mission-critical, enterprise systems on a 24/7 rotational call-list basis. Design and implement complex systems and infrastructure; ensure system security, maintenance, and service continuity. May integrate disparate systems in new, often undocumented ways. Develop unique approaches to complicated problems where diagnostic data is incomplete, absent, or contradictory, and where there may be no precedent or solution. Communicate work status, alerts, and service notifications tailored to the needs of specific audiences. Fulfill or deny service requests according to departmental policies. Negotiate service provisioning with customers, stakeholders and management. Influence work priorities, technical decisions and operating procedures at the team or project level. Perform operating system and application package upgrades, installations and reconfigurations in support of development and production services. Participate in service teams providing 24/7 support. Provide consulting on application techniques, programming languages, operating systems (Linux/UNIX) and network services, directory services and client/server implementations.
Incumbent is responsible for staff recruitment, performance programs and appraisals, regular performance feedback, professional development, and participation in resource planning and allocations. Incumbent periodically provides operational oversight of production services and teams. Provides technical direction, training and performance guidance to less experienced team members, often in the midst of high-risk operational problems. May be responsible for supervision of technical and administrative student assistants which includes hiring, firing, technical and administrative training, assigning tasks, managing workload, setting priorities, and being the liaison between students and professional staff and management concerning status of assignments.
Manage projects and provide expert consulting on a variety of technical initiatives at the university level. May participate in multi-year roadmap planning that determines or affects longer term campus IT directions. May lead or participate in any stage of new system(s) implementation, including proposal, planning, procurement, building, testing, integration and execution. May facilitate technical discussions among various campus IT groups. Proactively assists in budget and service planning. Identifies need for, and may be asked to develop, campus-wide technical policies., Continually improves personal knowledge and skills relevant to current duties, both technical and supervisory where applicable. These skills are maintained through on the job experience, self-directed research or formal training