The Division of Student Affairs supports dynamic co-curricular learning and engagement for all undergraduate and graduate students within the School of Arts & Sciences, the School of Engineering, and the School of the Museum of Fine Arts (SMFA@Tufts). As a central resource supporting the safety, engagement, and wellbeing of all Tufts AS&E students, the Office of the Dean of Student Affairs promulgates community standards; coordinates communication between campus constituencies and departments; supports programs and activities to advance student learning; facilitates the coordinated support of individual students; and works cooperatively with members of the faculty and the colleges’ senior leadership team to ensure the successful achievement of institutional and divisional goals, vision, and values.
Student Outreach and Support is a program in the Office of the Dean of Student Affairs. Student Outreach and Support contributes to the holistic development of the student experience at Tufts by educating students about personal advocacy, providing educational and personal interventions, and coordinating comprehensive services for undergraduate and graduate students experiencing personal, social, and other challenges. Student Outreach and Support partners closely with colleagues across the university (e.g., Residential Life & Learning, Campus Life, Tufts University Police Department, Office of Equal Opportunity, Career Center, Health Services, Counseling & Mental Health Services, Health Education, and Student Affairs at the SMFA) on a variety of related programs and initiatives.
The Associate Director of Student Outreach and Support is responsible for designing and implementing a robust system to intervene with students in distress and students who experience complex personal challenges. As the leader of the Student Outreach and Support program, the Associate Director is responsible for overseeing the management and resolution of cases involving medical leaves, wellbeing checks, reviews of return to the university after a period of hospitalization, acute physical or mental health issues, family concerns, transition and adjustment difficulty, and a variety of other issues that impact a student’s ability to be successful at Tufts. The position resolves such situations in a way that prioritizes the safety of the student and others in the community; respects student agency, encourages resilience, and facilitates personal development; and restores health and wellbeing. In addition to supervising all cases involving students of concern, the Associate Director will personally handle moderate and high complexity situations. The Associate Director is responsible for the most prominent cases of student support, including those involving cases with safety implications, legal risk, and media attention.
Knowledge and experience typically acquired by:
Master’s degree in higher education, college student development, counseling, psychology, social work, or another closely related discipline, or the international equivalent.
At least 6 years of experience in higher education student affairs or closely related environment, including at least three years of concentrated experience managing situations involving students of concern.
Highly advanced helping skills (e.g., active and reflective listening, facilitated reflection, appropriate confrontation, recognition of mental health concerns requiring referral, suicide prevention and intervention, etc.).
Experience with crisis response, including the ability to analyze situations, direct others, and implement effective solutions in a thoughtful way during times of distress.
Current and extensive knowledge of laws, trends, and best practices related to student support in the college and university environment.
Demonstrated success in starting up and implementing innovative programs.
Outstanding written and oral communication skills.
Excellent critical thinking and problem-solving skills.
Experience serving the needs of students of color, LGBTQ students, international students, students from diverse faith communities, students with disabilities, undocumented students, and/or first-generation college students.
Experience successfully employing conflict management skills (e.g., de-escalation, assertive communication, conflict coaching, giving feedback, mediation, etc.).
Proven ability to shape outcomes successfully in a cross-functional, fast-paced environment.
Integrity, forthrightness, and fair-mindedness are characteristics essential to success in this position.
Excellent interpersonal skills, the ability to build strong relationships with members of diverse constituencies, and a successful track record of collaboration in achieving objectives.
Experience working effectively with a wide range of diverse faculty, staff, and students.
Ability to utilize technology in the delivery of student programs.
Personal computer, time management, and strong organizational skills.
Completion of case management training preferred.
Membership in relevant professional associations preferred.
Experience conducting student learning assessments and program assessments.
Experience creating and assessing learning outcomes.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.