Financial Aid Counselor 3 (4527U) 2116 - 2116
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Application Review Date
The First Review Date for this job is: October 29, 2019
The University of California, Berkeley, Financial Aid and Scholarships Office (FASO) is seeking a Financial Aid Officer 3 in the Counseling unit. The Financial Aid Officer is the primary contact for undergraduate and graduate students, providing in-depth interpretation of, counseling on, and resolution of problems with their financial aid packages. This position involves analyzing students' level of need and eligibility for financial aid to allocate financial aid awards and advise students on obtaining aid. Interprets financial aid regulations, analyzes student data, and implements procedures to ensure regulatory compliance and timely delivery of financial aid.
The FASO is a fast-paced, high volume environment, awarding nearly $650 Million in financial aid to 25,000 students annually. With the motto Your hopes, your future, your education. We help make it happen FASO supports the University in meeting its enrollment goals for new, returning, and continuing students by helping students meet the overall cost of attendance at Berkeley. As a member of the Financial Aid and Scholarships Office team, you will be making a tremendous difference in the lives of many students
The Financial Aid Counselor is the primary contact for undergraduate students, providing in-depth interpretation of, counseling on, and resolution of problems with their financial aid packages. This position has joint responsibility for managing the Housing Security Trust Fund in accordance to student oversight.
Involves analyzing students' level of need and eligibility for financial aid to allocate financial aid awards and advise students on obtaining aid. Interprets financial aid regulations, analyzes student data, and implements procedures to ensure regulatory compliance and timely delivery of financial aid. Responsibilities include working with UC Berkeley Basic Needs manager to analyze and process applications for Housing Security Trust Fund scholarships.
- Coordinates, implements, evaluates, and reports on special programs and projects as assigned, including but not limited to state and institutional Basic Needs funding.
- Consults with program stakeholders and other UC departments on policy/procedural issues, individual student's eligibility (both undergraduate and graduate), prioritization, marketing strategies, service timeline, and provides clarification on financial aid policy to these departments.
- Interprets regulations and develops or recommends procedures to ensure compliance and accurate aid delivery, including food/housing specific awards.
- Provides in-depth advising in person and via phone and email, and provides individual counseling on non-routine, sensitive aid issues.
- Analyzes a variety of factors (financial data, family circumstances, social background, academic status, educational goals) and applies knowledge of federal, state, University, and outside agency laws, regulations, and policies to determine students' eligibility for various types of financial aid.
- Exercises professional judgment to authorize changes in financial aid award. Participates in verification checks of need for financial aid disbursements.
- Coordinates with other UC departments to implement and evaluate student-focused activities, programs, and services.
- Working knowledge of policies, regulations, and practices for awarding financial aid.
- Specialized knowledge of university/college programs for undergraduate and graduate students in specific demographic groups.
- Specialized knowledge of the university/college special programs, including but not limited to: Summer Session, study abroad, Return of Title IV, Athletics.
- Working knowledge of higher ed policies, processes, and procedures related to student registration, aid awards, and payments.
- Working knowledge of advising and counseling techniques.
- Ability to interpret policies and develop procedures to ensure compliance.
- Problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
- Ability to calculate financial aid with attention to detail and accuracy.
- Organizational skills and ability to prioritize work and meet deadlines.
- Written and verbal communication skills.
- Active listening skills.
- Customer service orientation.
- Ability to assess processes and implement improvements.
- Interpersonal skills.
- Proficiency with applications in common office suites, such as Microsoft Word, Excel, and Access, as well as internet and email applications.
- Ability to gain working knowledge of common University-specific computer application programs.
- Experience using complex databases.
- Ability to define specifications for database programming.
- Bachelors degree in related area and/or equivalent experience/training.
Salary & Benefits
Salary is commensurate with experience. Hiring range is $64,000-$69,000/annually at 100% FTE.
For information on the comprehensive benefits package offered by the University visit:
This is a part-time (20 hour/week) career position with full benefits.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=2116&PostingSeq=1