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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
- Reflects the diversity of our community
- Values intellectual curiosity and innovative teaching
- Is attracted by the college mission to promote equitable access to educational opportunities
- Cares about student success and collaborates on strategies to facilitate success for under-represented populations
- Welcomes difference and models respectful interaction with others
- Engages with the community both within and outside of ACC
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and under represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.
Job Posting Title:
Coordinator, Parking & Transportation-1
Job Description Summary:
Under the supervision of the Manager, Parking & Transportation Department, the Coordinator position will be responsible to assist and support the day-to-day administration of the district wide parking and transportation services. Including supervision of garages and surface lots, kiosks, gates, and software or web based applications. Serves as the College liaison to assist with related services to students, visitors, faculty, and staff. Provides logistical support and enforcement of College parking regulations and violations. Parking management system administration and configuration, which involves monitoring facilities, parking utilization, event management, and analysis to ensure viable parking access, customer account support, citation postings, appeals and payments reviews. This position will require decisive decision-making, high-level technical knowledge and aptitude working with state-of-the-art parking equipment and systems, exceptional customer service experience, and College business acumen.
Description of Duties and Tasks
1. Operates the parking management system which involves monitoring facilities including daily parking utilization and space counts to ensure available parking spaces, customer accounts, citation postings, appeals and payments.
2. Researches effective parking operations to improve the quality of customer service to the campus community; participates in the planning and examination of future programs and improvement affecting parking.
3. Provides logistical support for enforcement of parking policies and ticket issuance, including but not limited to operation of computer equipment for citation issuances, downloads of ticket and audit information from parking databases, and provide support documentation for contested citations
4. Serves as ambassador of the College; provides courteous assistance to visitors, faculty, staff, and students as to location of buildings, offices, campus facilities, and points of interest.
5. Performs motorist customer service duties; arrange for escort, assistance opening locked vehicles, jump-start for stalled vehicles, and other public service duties.
6. Oversees visitor parking, reservations, validations and special events requests and accommodations.
7. Assists with the development and operational management of multi-department outreach, coordination and communication plans to streamline processes and services.
8. Enforces College parking rules and regulations; assist customers purchase parking at kiosks; monitor permit access and parking violators to campus police.
9. Operates enforcement vehicle with onboard License Plate Recognition system.
10. Perform inventories, conducts audits, performs operational checks, and maintenance checks; reports parking equipment malfunctions.
11. Erects cones, barricades, ropes, etc. to reserve parking areas for special events and/or construction emergencies; assists campus police, facilities personnel, and/or event management personnel during inclement weather or heavy traffic periods to set or remove barricades, signs, flags, replace or remove traffic control equipment.
12. Completes administrative tasks and provides related reports: analyzes technical operations and information for changes, additions, improvements and make proposals to management.
13. Procures goods and services for the Department; approves invoices for payments; and creates requisitions and purchase order amendments.
14. Prepares incident, activity, and property reports and other required paperwork.
15. Performs utilization data analysis to deliver monthly, quarterly, and annually reports.
16. Trains and provides lead work direction to front office and administrative support staff.
17. Makes recommendations for changes in policies and/or operating procedures to Parking Management.
18. Assist with department budget planning and understanding revenue/expenditure management.
19. Must be able to work various shifts as assigned, including overtime, occasional weekends, and in inclement weather.
20. Represents department as an effective customer-driven, decisive, results-oriented, and committed to improvement team member.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Parking software systems and equipment (i.e. T2, McGann, NuPark, ParkHub, Park Mobile, Microsoft Office, Event Management System Software-EMS).
- Event planning and management principles.
- Budget preparation, bid and purchasing procedures, and expense control.
- Perform projects of moderate scope and complexity or discrete components of larger projects related to parking management.
- Comprehensive and detailed knowledge of the college infrastructure, policies, and procedures.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule, including some evenings and weekends.
Effectively using interpersonal and communications skills including tact and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow-through.
- Experience performing parking and transportation duties: traffic control, planning, enforcement, analysis, and communications.
- Effectual use of organizational and planning skills.
- Experience assisting with budgets and monitoring operation costs.
- Effective use of interpersonal and communications skills to demonstrate tact and diplomacy.
- Completion of duties with accuracy, timeliness, and trust.
- Supervision of multiple parking events and maintaining focus on priorities.
- Collaboration with colleagues to reach mutually beneficial goals and objectives.
- Developing effective workplace relationships.
- Superior customer focus, effective resolving issues with a professional and service‐focused manner to de‐escalate situations from becoming hostile or unpleasant experience.
- Thorough understanding of English grammar, punctuation, and spelling.
- Proficient developing communication tools.
- Intermediate to Expert Level experience using Microsoft Excel.
- Highly skilled in using Microsoft and Google Office Suite software for work initiatives (i.e. spreadsheet, word processing, web page design, form development, and presentation software).
- Well-developed understand of parking technology.
- Use facility management software.
Required Work Experience
- Three years of related work experience.
Preferred Work Experience
- Three or more years of related work experience to college or university parking and transportation or business services experience.
- Six years’ experience in positions that involves customer service, planning, and data analysis.
- Associate's degree.
- Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.
- Valid Texas Driver's License and reliable transportation for local Austin area travel.
- Work is performed in a standard office, parking lots, parking garages, or similar environment.
- Subject to sitting, standing, walking, bending, kneeling, reaching, pushing, and pulling.
- Occasional lifting of objects up to 50 pounds.
- Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Reports to Manager, Parking & Transportation
$50,207 - $71,723
Number of Openings:
Job Posting Close Date:
July 1, 2022
ACC Benefits Overview
Full-time faculty and staffing table employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.
The Austin Community College District is an Equal Opportunity Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, political affiliation or other protected categories.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.