This position requires:
- the ability to handle front office duties in the Speech-Language-Hearing Clinic (SLHC), including but not limited to: scheduling appointments, obtaining necessary information from patients, providing information to patients about their appointments, scanning, filing, data entry
- collecting payments from patients and processing receipts
- maintain an atmosphere of pleasant cooperation with all co-workers, faculty, staff, students and clinic patients under all circumstances
- communicate effectively with clinic patients, co-workers, faculty, staff, and students
- problem solve on a daily basis
- multi-task on a daily basis
- determine priorities and workload on a daily basis
Duties and Responsibilities (generally)
Priorities are determined on a day-to-day basis according to the nature of the workload and include but are not limited to:
1. The ability to work with constant interruption is a priority.
2. The ability to multi-task and problem solve is essential.
3. Being a team player, resourceful, helpful, and respectful are necessary.
4. Making suggestions regarding changes to increase efficiency and effectiveness are welcomed and encouraged.
Minimum Required Qualifications for this position
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1. High school diploma or equivalent/GED
2. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
a) work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility
b) work experience in a health care facility such as a doctor’s, dentist’s or hospital’s office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology
c) graduation from an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)
Education and Experience Preferred
experience in a medical/clinical office and experience working in higher education
List the knowledge, skills, and abilities critical to the performance of this position.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
1. Working knowledge of medical terminology
2. Knowledge of computers and data entry
3. Skill in reading, comprehending and following complex instructions
4. Organization skills, including time management and work flow
5. Oral and written communication skills
6. Ability to interact with and assist patients and their families
7. Ability to adapt and work under pressure and amid interruptions
8. Ability to work with people from a variety or cultural economic and educational backgrounds
9. Ability to use a medical dictionary
10. Ability to keep patient information confidential
11. Ability to perform routine keyboarding accurately
12. Ability to establish priorities and function independently
13. Ability to lift 15 pounds of medical records
14. Ability to perform simple calculations (such as adding, subtracting, and totaling)
15. Ability to function as a part of a team