Clinical Operations Supervisor (9359U)
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles
, our Principles of Community
, and our Strategic Plan
Application Review Date
The First Review Date for this job is: 12/29/2019
The job will remain posted until filled.
As a national collegiate leader, University Health Services (UHS) is a comprehensive campus-based health center providing fully accredited medical and mental health care, education, a major medical insurance plan, and innovative health promotion programs for students, faculty and staff. UHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities, through equitable access and culturally competent, high-quality programs and services.
The Clinical Services Program within UHS includes primary care, urgent care, occupational health and specialty clinics, clinical laboratory, pharmacy, physical therapy and radiology. Learn more by visiting http://uhs.berkeley.edu
I. Clinical operational support
- Will perform medical assistant duties at least 3 days/ week and as needed.
- Maintains functional staffing levels.
- Gives recommendations to improve or enhance performance of clinic support activities.
- Actively participates in discussion of problem identification and resolution.
- Reviews clinic templates and consults with clinic supervisors to manage inappropriate scheduling.
- Responsible for checking the absence phone line for unanticipated absences and communicating with the appropriate managers.
- Ensures staffing is efficiently coordinated across multiple clinics and the appointment office.
- Functions as a resource for resolving escalated clinic support service issues and concerns raised by patients and their families and/or members of the patient care team (physicians, nurses, front and back office staff).
- Coordinates schedules, operationalizes special trainings for staff, such as CPR recertification, computer training, risk management training, and repetitive stress injury clinical training and required campus trainings.
- Tracks status of required and completed trainings of staff.
- Coordinates, prepares and disseminates the staff meeting agendas in coordination with the Supervisor 2.
- Assists Clinical Services Supervisor 2 in chairing the staff meetings and ensures that absent staff are provided with updates.
II. Hiring and Supervision
Under the direction of the Clinical Services Supervisor 2:
- Recruits, interviews and recommends hires of medical assistants. Trains and orients medical assistants, medical assistant student trainees including performance management, cross training, skill building and career development.
- Performs yearly performance evaluations on all career medical assistant staff.
- Advise and ensure the policies and procedures to assure quality of care and customer service are followed
- Monitors staff performance related to quality, performance and customer service standards; takes action for immediate improvements in performance as needed.
III. Medical Assistant Scheduling:
- Coordinates and distributes complex staffing schedule that includes multiple clinics and the appointment office.
- Collaborates with clinical supervisors to ensure the provision of adequate coverage, patient flow and customer satisfaction.
- Adjusts daily schedules to account for unanticipated absences.
- Receives all leave requests, assesses impact on clinic operations and advises clinical supervisors on operational impact, responsible for obtaining coverage as instructed by supervisor.
IV. Staff Development:
- Includes work on committees and assignments that enable the staff member to stretch and grow, along with formal and informal coaching and mentoring and regular training, including conference attendance.
Other duties as assigned.
- Solid knowledge associated with administrative processes to recommend, implement and monitor efficient outpatient clinical support services.
- Training in clinical support operations and staffing
- Solid knowledge of department clinical support operations, policies and procedures
- Working knowledge associated with coordinating and providing outpatient health care.
- Working knowledge of clinical office support administrative processes.
- Knowledge of performance management standards and human resources related policies and procedures.
- Knowledge of HR related policies and procedures and fiscal/budget processes.
- Effective interpersonal skills, effective verbal and written communication skills.
- Effective analytical and problem solving skills.
- Skills in coaching, mentoring and motivating staff.
- Skills to collaborate effectively with clients and medical/clinical staff members.
- Skills to establish priorities, objectives, and timelines.
- Must have ability to manage fiscal and HR resources effectively.
- Working knowledge of the principles and practice of supervision.
- Working knowledge of electronic/medical records systems.
- Must be computer literate.
- Working knowledge of insurance and claims-related processes.
- Effective decision-making, project and initiative leadership skills.
- Solid interpersonal skills in order to collaborate and problem-solve with diverse groups effectively.
- Solid supervisory skills to communicate and monitor established priorities, objectives and timelines.
- Solid skills in leading and coaching staff.
- Bachelor's degree in related area and/or equivalent experience/training.
Licenses or certifications:
- Clinical licensing or Certification as Medical Assistant preferred.
Salary & Benefits
Salary commensurate with experience. Includes full eligibility to UC Benefits plan. For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=3312&PostingSeq=1