Search for University Jobs in Staff & Non-Managerial Professionals

Job ID: 152410

Senior Call Center Coordinator - School of Dental Medicine
Tufts University


Date Posted Jan. 5, 2021
Title Senior Call Center Coordinator - School of Dental Medicine
University Tufts University
Boston, MA, United States
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
 
  • Classified Staff
    Coordinator
  • Communications/Public Relations
    Administrative Support/Services
 
 

Senior Call Center Coordinator – School of Dental Medicine – (20001759)

Description

The Senior Call Center Coordinator triages or resolves new patient and general inquiries to the dental school made over the phone or online and serves as escalation point for complex inquiries for Contact Center Coordinators. Serve as subject matter expert for a specific set of Specialty Clinics.

Qualifications

Basic Requirements:

High School Degree/equivalency.
1-3 year of job related experience.
Basic computer skills.
Excellent communication and customer service skills.
Preferred Qualifications:

Associate’s Degree or Bachelor’s Degree.
Experience in a call center or customer facing role.
Previous experience in healthcare or higher education.
Fluency in a second language (Mandarin, Cantonese, Spanish, Portuguese, Vietnamese or Haitian Creole, preferred).

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.


 
Please reference AcademicKeys.com in your cover letter when
applying for or inquiring about this job announcement.
 
 

Contact Information

 
Please see the job description for contact details
pertaining to this university job announcement.

 

Refer this job to a friend or colleague!



New Search | Previous



RSS for the latest higher education jobs
Atom for the latest higher education jobs
Need a Sabbatical Home Near Boston?
AcademicHomes.com

RIT is an amazing community of artists and innovators