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Overview

Tisch Library is a student-centered research library, dedicated to the support of teaching, learning, and scholarship in Tufts’ School of Arts & Sciences and School of Engineering. We provide collections, subject expertise, and technology-rich research and learning environments, with a variety of services and programs to meet the information needs of our students, faculty, and staff. The Access Services Department ensures timely and effective access to library collections, facilities and services, managing circulation, reserves, basic reference, interlibrary loan, stack management, printing and scanning.

The Information Desk in Access Services is the frontline service point in Tisch Library. We provide a welcoming, inclusive environment for our patrons, with collaborative staff committed to teamwork. Library Assistants answer patron questions in person and via e-mail, telephone, and chat, and make timely and effective referrals to specialist librarians, other library departments, and services across campus. We seek candidates who are excited to work in a university library with a community of students and faculty who are diverse in every way.

What You'll Do

The Senior Library Assistant of Frontline Services will perform the below duties:

• Provide frontline services to students, faculty and staff, responding to inquiries, resolving problems and making appropriate.
• Provide guidance and support for student staff working the front desk.
• Oversee workflow and project assignments for student staff answering questions, checking in materials, equipment and technology, shelving reserves and holds, shelving returned material to the library stacks, performing scheduled building counts, and assisting with closing.
• Open the library at the start of the morning shift; close and secure the library at the end of the evening shift; (as scheduled).
• Manage one of the specialized functions of Frontline Services (billing, equipment, stacks management, student scheduling), collaborating successfully with colleagues across shifts.
• Create and maintain user communication across various media including web content, email, signage, university channels such as Jumbo Digest, and social.
• Create and maintain department documentation.
  
• Monitor security issues; engage Tufts University Public Safety support as needed.
  
• Process materials per established workflow (new books, interlibrary loan, holds, recalls, scan and deliver, streaming media, technology, equipment, other).

What We're Looking For

Basic Requirements:

• Knowledge and skills as typically acquired by an Associate’s degree or equivalent
• At least 3 years’ related experience
• Demonstrated commitment and success in a customer service environment
• Strong written and interpersonal communication skills
• Attention to detail

Preferred Qualifications:

• Familiarity with integrated library management systems and discovery tools, such as Alma and Primo
• Experience in a higher education environment
• Bachelor’s degree or equivalent    
• Experience with and aptitude for using technology

Special Work Schedule Requirements:

The work schedule for this position is Tuesday through Saturday, 1 pm - 9 pm. This is a full-time, on-site position.