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Associate Director Financial Aid and LRAP (4527U), Berkeley Law
University of California, Berkeley
The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance-academic and artistic, political and cultural-make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: July 22, 2019
Berkeley Law is committed to providing one of the best suites of financial aid programs of any top law school in the country. The Financial Aid Office helps eligible students obtain grants, fellowships, and scholarships based on need and/or merit, as well as an array of federal and private student loans.
The Associate Director of Financial Aid provides financial aid information and advising to prospective, current, and graduated law students; determines and adjusts students’ financial aid packages that include grants, scholarships, fellowships, and loans; advises current students and graduates about developing an effective student loan repayment plan.
This position oversees aid processing and projects in collaboration with other departments, and administration of programs; anticipates student needs, facilitates and resolves financial aid delivery problems and administers private loan activity
The incumbent will report to the Berkeley Law Director of Financial Aid.
- Analyzes an array of factors (income, student loan and other debt. employment, career goals) and applies knowledge about the LRAP, federal, state, University, and outside agency laws, regulations, and policies to develop and provide extensive advising services and information to prospective, current, and graduated students about the LRAP and the federal government’s complex loan repayment strategies, policies, and procedures.
- Determines and advises students and graduates about the best use of LRAP in relation to federal student loan repayment options.
- After analyzing inquiries and determining relevant issues, provides information and/or recommendations needed to resolve issues or complex problems pertaining to participation the LRAP and the repayment of student loans.
- Incorporating the above analysis, reviews LRAP applications and advises applicants about eligibility for the program. Exercises professional judgment in situations where policy is open to interpretation.
- Advises current and prospective students on loan options for financing an education at Berkeley Law.
- Prepares and submits payment and cancellation (forgiveness) requests for LRAP forgivable loans by working collaboratively with law school and campus units.
- Reviews and reports on changes in federal student loan regulations and that may affect the LRAP. Interprets regulations and recommends changes in the LRAP, specifically as it relates to the program’s policies and procedures
- Recommends resources and changes to policies, procedures, and organizational structure needed to accommodate growth; implements acquisition or development of agreed upon resources and changes.
- Maintains LRAP fiscal reporting structures for further program evaluation.
- Maintains and updates manual and online content for the LRAP and advisory services.
- Prepares assessment methods and survey tools to perform systematic and ad hoc analytical studies on the LRAP which is complex in nature.
- Collaborates with law school and campus staff to determine best means of providing effective student activities, programs, and services as it relates to loan repayment and the LRAP
- Serves on law school and campus financial aid office committees or participates in meetings pertinent to addressing issues such as outreach and delivery activities the LRAP.
- Serves as LRAP expert on Berkeley Law’s Financial Aid Committee.
- Creates content and coordinates distribution of LRAP information for prospective and current students and graduates through various means of communication.
- Determines needs and creates educational tools pertinent to loan repayment, financial literacy, and the LRAP.
- Develops content for and leads presentations at information sessions on subjects such as managing personal finances and minimizing student loan debt while attending law school in order to avoid excessively large student loan portfolios.
- The Associate Director collaborates with Database Specialist and Information Security & Technology (IS&T) to; Develop, maintain, and utilize database elements, queries, and reports needed to administer the LRAP; Communicate updates to the systems used to administer the LRAP, including application forms and databases.
- Leads and oversees student workers’ assigned tasks. Trains student employees on basic advising and office functions; maintains procedure guides for such functions and recommends process improvements.
- Participates in staff development and training as assigned. Attends webinars and training sessions to maintain knowledge and awareness of federal aid regulations that affect the law student population.
- Other duties as assigned.
- Demonstrated ability to consistently work at the highest professional level with students and staff in a student service oriented academic setting.
- Strong customer service orientation
- Working knowledge of policies, regulations, and practices for awarding financial aid.
- Ability to acquire specialized knowledge of a variety of aid programs (e.g. programs for student loans, law school grants, scholarships, fellowships in addition to campus scholarships and federal work study).
- Specialized knowledge of student loan programs.
- Working knowledge of advising and counseling techniques.
- Ability to interpret policies and develop procedures to ensure compliance.
- Problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
- Analytical thinking skills: ability to interpret and evaluate policies, identify issues and conflicts, consider alternative approaches, and develop proposals.
- Ability to assess current and ongoing processes and implement procedural improvements while adhering to federal regulations and ensuring compliance.
- Ability to calculate financial aid with attention to detail and accuracy.
- Organizational skills and ability to prioritize work and meet deadlines.
- Ability to multi-task in a high volume environment
- Excellent written and verbal communication skills: ability to convey complex requirements clearly, to propose new policies and processes, and to communicate with nuance and sensitivity.
- Active listening skills.
- Ability to use data analysis to identify trends to implement improvements to policies and procedures
- Interpersonal skills to exercise tact, diplomacy and a professional demeanor.
- Proficiency with Microsoft Word, Excel as well as internet and email applications.
- Proficiency in Microsoft Access preferred.
- Ability to define specifications for database programming.
- Aptitude for learning new technologies, such as University-specific computer application programs.
- Prior experience with student financial aid and billing systems.
- Bachelor’s Degree and 3 years of financial aid experience; OR
- Associate’s Degree and 6 years of financial aid experience required
- Working knowledge of common University-specific computer application programs, such as SIS Campus Solutions Financial Aid and Student Financials modules.
- Knowledge of Loan Repayment Assistance Program (LRAP) policies, regulations, and guidelines.
- Working knowledge of University policies, processes, and procedures.
- Prior experience with student financial aid and billing systems.
- Experience with Loan Repayment Assistance Programs.
- Experience counseling individuals on student loan repayment strategies.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience within the range of $64,000.00 – $70,000.00.
For information on the comprehensive benefits package offered by the University visit:
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