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Job ID: 184243

IT Customer Service Analyst
University at Buffalo, The State University of New York

Date Posted Apr. 20, 2022
Title IT Customer Service Analyst
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department IT Customer Service
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Information Technology

Position Summary
The University at Buffalo, a top 40 public research university and the State University of NY’s flagship university, is searching for an IT Customer Service Analyst in IT Customer Service. This position is a technical support role working with cutting edge technology in the customer service unit of one of the largest and most progressive IT organizations in Western NY.

As the IT Customer Service Analyst, you will…
Provide exceptional technical support and consultation to end users of technology and services supported by the department.
Diagnose technical issues that are reported by end users
Understand, resolve, or escalate technical problems
Utilize expertise in computer systems and applications packages to provide guidance to users
Stay abreast of new technology and look for opportunities to improve IT customer service

About UBIT:
It is a great time to join UB Information Technology (UBIT)! Our staff are highly skilled and motivated to succeed and have cutting-edge training and technical resources at their disposal. For more information about UBIT visit our website. All the duties & responsibilities listed above continue to occur in a 24×7 environment, therefore, working extended hours, holidays, or varied hours may be required.

Outstanding Benefits:
In addition to professional growth opportunities, UBIT staff have access to benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal, and academic to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
A Bachelor’s degree or a combination of education and experience will be considered.
Two years experience in supporting customers in a technical role.
Preferred Qualifications
Bachelor’s Degree in Technical field.
Previous IT Help Desk or desktop support experience.
Experience related to IT support in a university environment.
Relevant certifications such as HDI, CompTIA A+, ITIL Foundations, as well as vendor and technology specific training.

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