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The Manager needs to be knowledgeable about the mailing industry, its practices, systems and trends impacting mail services. Must be able to apply this knowledge to establish plans on how A&T becomes an industry leader in the mailing business. Responsible for creating a service model that builds trust with students and the campus community through effective communication. Along with financial responsibility which includes creating budgets per standing accounting guidelines, revenue generation and cost saving efforts, the manager is also accountable for planning, organizing, and supervision of the Mail Center operations. Possess good public relations skills and be "service oriented" in responding to the needs and problems presented by campus departments and personnel regarding their mailing needs.