Job Number 2109059
Coordinator, Hispanic Outreach Projects
Closing Date: 10/01/2021
Take me to ACC’s online application.
40 hours/week as assigned: Generally Monday-Friday, 8 am to 5 pm, and some evenings and weekends as needed.
Coordinator 3/120 ($41,304.00 – $59,006.00)
Manager, Hispanic Outreach Projects
Criminal Background Check
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC’s College Police department.
General Statement of Job
To coordinate and promote direct outreach support for students with a focus on retaining Hispanic students, other underrepresented populations, and at-risk student populations.
Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.
Coordinates, organizes, and supports Austin Community College (ACC) initiatives to promote student engagement.
Provides comprehensive case management services through on-going contact and follow-up with students in the program, including advising and coordinating referrals to available college and community services as needed to assist students in achieving academic success.
Coordinates and implements student outreach activities for new, current, and alumnae ACC students to participate in the transfer program, Ascender.
Establishes and maintains an active role in the community in order to recruit prospective students which includes making presentations and outreach visits directly to High schools, ESL students, and Adult Education students in a variety of environments, including non-profit organizations that offer classes to the community.
Designs and develop initiatives for recruitment, persistence, and retention such as recording student testimonials, provide updates for web content, collaborates with the Marketing department and Office of Student Affairs, and make appearances on public media segments.
Coordinates the recruitment of mentors, assists in developing training, and pairing students with the appropriate mentor.
Coordinates and ensures students and mentors retain a good and professional relationship.
Handles conflict resolutions between students and mentors, if any problems arise or occur.
Coordinates in collaboration with ACCTV for the bilingual TV show, "Ready, Set, Ascender!" Responsibilities include co-hosting, scriptwriting, and coordinating guests’ appearances.
Develops promotional materials, including social media, that relate to students and mentors and other programs targeted to Hispanic and underrepresented groups.
Coordinates arrangements related to facility use, security, logistics, special equipment, technical requirements, travel or bus transportation of events, and parking.
Coordinates organizes and supports cultural and educational events, including seminars, conferences, and informative sessions on different topics directed to students and mentors.
Obtains faculty and other speakers for events and confirms their participation, in addition to providing on-site assistance.
Provides ongoing quality communication, effective customer service, and support to students by using consistent, effective outreach and follow-up.
Provides direct contact and outreach to students through phone, text, and email to support outreach and retention efforts. Logs and tracks student contact and follow up.
Assists with the coordination of program budget expenditures including field trip expenses, purchases of supplies.
Performs administrative and clerical tasks as assigned.
Oversees the work of work-study students and interns by assigning duties and reviewing work tasks.
KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Student engagement and retention techniques.
Customer service techniques and practices.
Planning and organizing events.
Creating effective presentations.
College student services and instructional programs.
Establishing and maintaining effective working relationships.
Program coordination skills including those associated with resource management.
Making recommendations that impact student retention.
SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule, which may include evenings and weekends.
Effectively using interpersonal and communication skills, including tact, diplomacy, understanding, and valuing all contributions.
Effectively using organizational and planning skills.
Public speaking skills in preparing and enthusiastically making individual and group presentations.
Interacting with persons of diverse backgrounds.
Maintaining confidentiality of work-related information and materials, including information from student records.
Able to collaborate with others in a team focused environment.
Able to quickly establish rapport and engage students.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use and update social media and webpages.
Required Work Experience
Two years related work experience.
Preferred Work Experience
Two years experience in college student recruiting or advising.
Special RequirementsLicenses/Certifications; Other
Valid Texas Driver’s License and reliable transportation needed for local Austin area travel.
Other Preferred Qualifications
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 20 pounds.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
HR Use Only
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.